How To Fix ICLE01061 - Incident type &1 is not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLE01 - ICL Event, General Messages

• Message number: 061

• Message text: Incident type &1 is not permitted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLE01061 - Incident type &1 is not permitted ?

  The SAP error message ICLE01061, which states "Incident type &1 is not permitted," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with incident management or service requests. This error indicates that the incident type you are trying to use is not allowed in the current context or configuration.
  Cause:
  
  Configuration Issues: The incident type you are trying to use may not be configured correctly in the system. This could be due to missing settings in the customizing (SPRO) for incident management.
  Authorization Issues: The user may not have the necessary authorizations to create or manage incidents of that type.
  Status Management: The incident type may be in a status that does not allow it to be used for the current operation.
  Business Rules: There may be business rules or validation checks in place that restrict the use of certain incident types based on specific criteria.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to the relevant section for incident management and check the configuration for incident types.
  Ensure that the incident type you are trying to use is defined and active.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to work with the specified incident type.
  You may need to consult with your SAP security team to adjust roles if necessary.
  
  
  
  Validate Status:
  
  Check the status of the incident type in question. Ensure that it is not in a status that would prevent its use.
  If applicable, review any workflow or status management settings that might affect the incident type.
  
  
  
  Consult Business Rules:
  
  Review any business rules or validation logic that may restrict the use of certain incident types.
  If there are specific conditions under which the incident type is allowed, ensure that those conditions are met.
  
  
  
  Testing:
  
  After making any changes, test the scenario again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the official SAP documentation for incident management to understand the configuration and usage of incident types.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for further assistance.