How To Fix ICLCUST353 - Internal claim type version &1 generation &2 version &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 353

• Message text: Internal claim type version &1 generation &2 version &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST353 - Internal claim type version &1 generation &2 version &2 does not exist ?

  The SAP error message ICLCUST353 indicates that there is an issue with the internal claim type version in the SAP system. Specifically, it suggests that the system is trying to access a version of an internal claim type that does not exist. This can occur in the context of claims management, where different versions of claim types are used for processing claims.
  Cause:
  
  Missing Version: The specified version of the internal claim type does not exist in the system. This could be due to a configuration error or because the version was deleted or never created.
  Incorrect Configuration: The system may be configured to reference a version that is not valid or has been incorrectly set up.
  Data Migration Issues: If data was migrated from another system or during an upgrade, some versions may not have been transferred correctly.
  User Error: The user may have entered an incorrect version number or claim type.
  
  Solution:
  
  
  Check Configuration: Verify the configuration of internal claim types in the SAP system. Ensure that the version specified in the error message exists and is active.
  
  Navigate to the relevant configuration area in SAP (usually under Claims Management) and check the internal claim types and their versions.
  
  
  
  Create or Activate Version: If the version does not exist, you may need to create it or activate it if it was previously deactivated.
  
  Use transaction codes like SPRO to access the configuration settings and create or modify the internal claim type version.
  
  
  
  Review Customizations: If there are custom developments or enhancements in place, review them to ensure they are not causing the issue.
  
  
  Check for Data Migration Issues: If this error occurred after a data migration, review the migration logs and ensure that all necessary data was migrated correctly.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to claims management for any specific instructions or known issues regarding internal claim types.
  
  
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), ICL (for claims management), and others that may be relevant to your specific SAP environment.
  SAP Notes: Search for SAP Notes related to the error message or internal claim types for any patches or updates that may address the issue.
  User Forums: Check SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.