How To Fix ICLCUST303 - Ben.type &1:Probationary periods selected, but no rejection reason given

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 303

• Message text: Ben.type &1:Probationary periods selected, but no rejection reason given

What causes this issue?

With benefit type &v1& , in the <ZK>Probationary Period Category</>
field, either the entry <ZK>General Probationary Periods</> or the entry
<ZK>Special Probationary Periods</> has been selected. However, at the
level of <ZK>Version of Benefit Tree</>, no rejection reason has been
entered in either the <ZK>Rejectn GenProbatPer</> field or in the <ZK>
Rejctn SpecProbtnPer</> field.

System Response

You cannot activate the benefit type tree.

How to fix this error?

Enter a rejection reason in either the <ZK>Rejectn GenProbatPer</> field
or in the <ZK>Rejctn SpecProbtnPer</> field.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST303 - Ben.type &1:Probationary periods selected, but no rejection reason given ?

  The SAP error message ICLCUST303 indicates that there is an issue related to the configuration of probationary periods in the system. Specifically, it suggests that a probationary period has been selected for a particular benefit type (indicated by &1), but no rejection reason has been provided. This can occur in the context of employee benefits or payroll processing.
  Cause:
  
  Missing Rejection Reason: The primary cause of this error is that when a probationary period is selected for a benefit type, the system expects a rejection reason to be specified if the employee is not eligible for that benefit during the probationary period.
  Configuration Issues: There may be a configuration issue in the SAP system where the settings for probationary periods and rejection reasons are not properly aligned.
  Data Entry Error: It could also be a result of incorrect data entry where the necessary fields have not been filled out.
  
  Solution:
  
  Provide a Rejection Reason: Ensure that a rejection reason is specified in the relevant configuration or data entry screen when a probationary period is selected. This can typically be done in the employee benefits or payroll processing module.
  Check Configuration Settings: Review the configuration settings for the benefit type in question. Make sure that the settings for probationary periods and rejection reasons are correctly defined in the system.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to properly configure probationary periods and rejection reasons.
  Testing: After making changes, perform testing to ensure that the error does not reoccur and that the system behaves as expected when processing benefits for employees in probationary periods.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on configuring probationary periods and rejection reasons.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to benefit configurations.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  By addressing the missing rejection reason and ensuring proper configuration, you should be able to resolve the ICLCUST303 error message.