How To Fix ICLCUST282 - Benefit type &2: No rejection reason specified

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 282

• Message text: Benefit type &2: No rejection reason specified

What causes this issue?

A rule has been defined in the <ZK>Rule</> field (claim control rule for
a rejection reason for the claim item). Using this rule, a rejection
reason for a claim item can be specified. However, you have not defined
a reason in the <ZK>Rejection Reason</> field.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Enter a rejection reason for the claim item
Delete the entry in the <ZK>Rule</> field

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST282 - Benefit type &2: No rejection reason specified ?

  The SAP error message ICLCUST282 indicates that there is a missing rejection reason for a specific benefit type in the system. This error typically occurs in the context of benefits administration, particularly when processing claims or benefits that require a rejection reason to be specified.
  Cause:
  The error is triggered when:
  
  A benefit type (identified by &2 in the message) is being processed, but no rejection reason has been provided for a claim or benefit that is being rejected.
  The system requires a rejection reason to be specified for certain benefit types to ensure proper documentation and compliance with business rules.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the specific benefit type in the SAP system.
  Ensure that the rejection reasons are defined for the benefit type in question. This can usually be found in the customizing settings for benefits administration.
  
  
  
  Specify Rejection Reason:
  
  When processing the claim or benefit, ensure that a valid rejection reason is selected or entered. This may involve updating the claim or benefit record to include the necessary information.
  
  
  
  Review Documentation:
  
  Consult the documentation or guidelines related to the specific benefit type to understand the required fields and any business rules that apply.
  
  
  
  User Training:
  
  If users are frequently encountering this error, consider providing training or guidance on how to properly enter rejection reasons when processing benefits.
  
  
  
  Testing:
  
  After making changes, test the process to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Depending on your SAP version, you may use transaction codes like SPRO to access the configuration settings or ICL for claims processing.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling rejection reasons.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By ensuring that rejection reasons are properly configured and specified, you can prevent this error from occurring in the future.