How To Fix ICLCUST107 - Benefit type &1: Enter a rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 107

• Message text: Benefit type &1: Enter a rejection reason

What causes this issue?

You have set the value <ZK>Never Covered</> in the <ZK>Coverage Benefit
Type</> field for benefit type &V1&. If you want to flag benefit type
&V1& as being <ZK>Never Covered</>, you must enter a rejection reason.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter a rejection reason for benefit type &V1&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST107 - Benefit type &1: Enter a rejection reason ?

  The SAP error message ICLCUST107, which states "Benefit type &1: Enter a rejection reason," typically occurs in the context of the SAP Benefits Administration module. This error indicates that when processing a benefit type (denoted by &1), a rejection reason must be provided for a specific action, such as rejecting a benefit application or request.
  Cause:
  The error is triggered when a user attempts to reject a benefit application or request without providing a necessary rejection reason. The system requires this information to ensure that all rejections are documented and can be reviewed or audited later.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Benefit Type: Check the benefit type indicated by &1 in the error message. This will help you understand which specific benefit is causing the issue.
  
  
  Provide a Rejection Reason:
  
  Navigate to the screen where you are processing the benefit.
  Look for a field labeled "Rejection Reason" or similar.
  Enter a valid rejection reason from the predefined list or create a new one if applicable.
  
  
  
  Save the Changes: After entering the rejection reason, save your changes to complete the process.
  
  
  Review Configuration: If you frequently encounter this error, it may be worth reviewing the configuration settings for the benefit types in your SAP system to ensure that rejection reasons are properly defined and required.
  
  
  Related Information:
  
  
  Configuration Settings: The rejection reasons can often be configured in the SAP system. You may need to check the customizing settings under the Benefits Administration module to ensure that all necessary reasons are available and correctly set up.
  
  
  User Training: Ensure that users who are processing benefits are trained on the importance of providing rejection reasons and how to do so in the system.
  
  
  Documentation: Maintain documentation on the various rejection reasons and their meanings to help users select the appropriate reason when needed.
  
  
  SAP Notes: Check for any relevant SAP Notes or updates that may address this error or provide additional guidance on handling benefit rejections.
  
  
  By following these steps, you should be able to resolve the ICLCUST107 error and continue processing benefits in SAP without further issues.