How To Fix ICLCUST062 - Damage category &1: Damage severity &2 has not been defined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 062

• Message text: Damage category &1: Damage severity &2 has not been defined

What causes this issue?

You want to assign damage severity &v2& to damage category &V1&, but
damage severity &v2& has not been defined.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Perform one of the following activities:
Delete the row with the assignment of damage severity &v2& to damage
category &V1&.
Create damage severity &V2& an (see below "Procedure for System
Administration".

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST062 - Damage category &1: Damage severity &2 has not been defined ?

  The SAP error message ICLCUST062 indicates that a specific damage category and severity level have not been defined in the system. This error typically arises in the context of the SAP Industry Solution for Insurance (IS-Insurance) or when dealing with claims management.
  Cause:
  The error occurs when:
  
  A damage category (e.g., type of damage) and its associated severity level (e.g., minor, major, critical) are referenced in a transaction or process, but they have not been configured in the system.
  The system is trying to process a claim or an incident that includes a damage category and severity that are not recognized.
  
  Solution:
  To resolve this error, you need to define the missing damage category and severity in the system. Here are the steps to do this:
  
  
  Access Customizing Settings:
  
  Go to the SAP Easy Access screen.
  Navigate to the customizing settings for the relevant module (e.g., Claims Management).
  
  
  
  Define Damage Categories:
  
  Use transaction code SPRO to access the SAP Reference IMG.
  Navigate to the following path:
  Insurance > Claims Management > Define Damage Categories
  
  Here, you can add the missing damage category.
  
  
  
  Define Damage Severity:
  
  Similarly, navigate to:
  Insurance > Claims Management > Define Damage Severity
  
  Add the necessary severity levels that correspond to the damage categories.
  
  
  
  Check for Existing Entries:
  
  Ensure that the damage category and severity you are trying to use are not already defined but perhaps misspelled or incorrectly configured.
  
  
  
  Testing:
  
  After making the necessary changes, test the transaction again to ensure that the error no longer appears.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed instructions on configuring damage categories and severities.
  User Roles: Ensure that you have the necessary authorizations to make changes in the customizing settings.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the quality and production environments.
  Consulting SAP Notes: Check for any relevant SAP Notes that might provide additional insights or updates related to this error message.
  
  By following these steps, you should be able to resolve the ICLCUST062 error and ensure that your damage categories and severities are properly defined in the system.