How To Fix ICLCUST028 - Subclaim type &1: Name field for benefit type &2 is empty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICLCUST - Checking Customizing Tables

• Message number: 028

• Message text: Subclaim type &1: Name field for benefit type &2 is empty

What causes this issue?

The name for the benefit type in your logon language consists of
blanks.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create a name for benefit type &V2&.
INCLUDE ISIS_PENCIL OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICLCUST028 - Subclaim type &1: Name field for benefit type &2 is empty ?

  The SAP error message ICLCUST028 indicates that there is an issue with a subclaim type in the context of benefits processing. Specifically, the error states that the name field for a specified benefit type is empty. This typically occurs in the context of configuring or processing claims and benefits in SAP, particularly in the Insurance or Financial Services modules.
  Cause:
  The error is caused by the absence of a required name or description for a specific benefit type associated with a subclaim type. This can happen due to:
  
  Configuration Issues: The benefit type may not have been properly configured in the system.
  Data Entry Errors: During the creation or modification of the subclaim type, the name field for the benefit type was left blank.
  Missing Master Data: The necessary master data for the benefit type may not have been created or activated.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the benefit types in your SAP system.
  Ensure that the benefit type associated with the subclaim type has a valid name or description entered.
  
  
  
  Update Master Data:
  
  If the benefit type is missing, create it in the system with all required fields filled out, including the name field.
  If it exists but is incomplete, update the record to include the necessary information.
  
  
  
  Review Subclaim Type Settings:
  
  Check the settings for the subclaim type to ensure it is correctly linked to the appropriate benefit type.
  Make sure that all mandatory fields are filled out in the subclaim type configuration.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error no longer occurs.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring benefit types and subclaim types.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 for data dictionary checks.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on this error.
  User Roles: Ensure that you have the necessary permissions to make changes to configuration settings or master data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the relevant module.