How To Fix ICL_SUP050 - System unable to read claim data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SUP - Supplementary Reserves

• Message number: 050

• Message text: System unable to read claim data

What causes this issue?

The system is unable to read the claim data.
This may be for the following reasons:
The Customizing settings for determining claim data are either
incomplete, or missing completely.
Complete the required customizing settings.
The file or table that should contain the input claim data is empty.
Ensure that claim data is available.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SUP050 - System unable to read claim data ?

  The SAP error message ICL_SUP050: System unable to read claim data typically occurs in the context of the SAP Claims Management module. This error indicates that the system is unable to retrieve or process claim data for a specific claim or set of claims. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Data Inconsistency: There may be inconsistencies or corruption in the claim data stored in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the claim data.
  Missing Data: Required data fields for the claim may be missing or incomplete.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the SAP application server.
  Configuration Errors: Incorrect configuration settings in the Claims Management module may lead to this error.
  
  Solutions:
  
  
  Check Data Integrity:
  
  Verify the integrity of the claim data in the database. Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the claim data. This can be checked using transaction SU53 (Authorization Check) after the error occurs.
  
  
  
  Complete Required Fields:
  
  Review the claim in question to ensure that all required fields are filled out correctly. If any mandatory fields are missing, complete them and try again.
  
  
  
  Check System Logs:
  
  Use transaction SLG1 (Application Log) to check for any related error messages or logs that might provide more context about the issue.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can check for any underlying technical issues, such as database connectivity or server problems.
  
  
  
  Configuration Review:
  
  Review the configuration settings in the Claims Management module to ensure they are set up correctly. This may involve checking customizing settings in SPRO.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. You can search for the error message or related keywords.
  Documentation: Review the official SAP documentation for the Claims Management module to understand the data structure and requirements better.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further investigation.