How To Fix ICL_SC072 - Not possible to change price; calculation is done by point values

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_SC - FS-CM: Messages for Benefits/Services/Fees Catalogs

• Message number: 072

• Message text: Not possible to change price; calculation is done by point values

What causes this issue?

You tried to change the value in the <ZK>Value/Unit</> field, but this
is not possible because you have already entered data for this service
catalog item on the <ZK>Point Values</> tab page. You can either enter
the price of the service catalog item manually, or have it calculated by
means of the point values, but you cannot use both methods.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to enter the price manually:
Delete the data that you entered on the <ZK>Point Values</> tab page for
the service catalog item.
On the <ZK>General Data</> tab page, in the <ZK>Value/Unit</> field,
enter the price manually.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_SC072 - Not possible to change price; calculation is done by point values ?

  The SAP error message ICL_SC072 indicates that there is an issue with changing the price of a service or product because the pricing is being calculated based on point values rather than a fixed price. This typically occurs in the context of SAP's Incentive and Commission Management (ICM) module or similar pricing scenarios where point-based calculations are used.
  Cause:
  
  Point-Based Pricing: The system is set up to calculate prices based on point values rather than a direct monetary value. This means that the pricing logic is tied to a points system, which may be used for loyalty programs, commissions, or other incentive structures.
  Configuration Settings: The configuration in the SAP system may not allow for direct price changes when the pricing is determined by point values.
  Data Integrity Issues: There may be inconsistencies or issues with the data that prevent the system from allowing price changes.
  
  Solution:
  
  Review Pricing Configuration: Check the configuration settings in the SAP system related to pricing and point values. Ensure that the pricing strategy is correctly set up for the specific scenario you are working with.
  Use Point Values: If the pricing is intended to be based on point values, ensure that you are entering the correct point values instead of trying to change the price directly.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on how to work with point-based pricing and any limitations that may apply.
  Check User Authorizations: Ensure that you have the necessary authorizations to make changes to pricing. Sometimes, restrictions may be in place based on user roles.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration and help troubleshoot the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide updates and patches that could resolve the issue.
  Training and Documentation: Review training materials or documentation related to the Incentive and Commission Management module or the specific pricing strategy you are using.
  Community Forums: Engage with SAP community forums or user groups where you can ask questions and share experiences with other users who may have encountered similar issues.
  
  By following these steps, you should be able to address the error message ICL_SC072 and understand the underlying reasons for its occurrence.