How To Fix ICL_REPORTS013 - Claim &1: Policy product used does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_REPORTS -

• Message number: 013

• Message text: Claim &1: Policy product used does not exist

What causes this issue?

A non-existent policy product &v2&-&v3&-&v4& (PROD-GEN-VERS) is being
used in the claim.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Create the policy product or change the assignment in the claim.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_REPORTS013 - Claim &1: Policy product used does not exist ?

  The SAP error message ICL_REPORTS013 indicates that there is an issue with a claim where the policy product used does not exist in the system. This error typically arises in the context of insurance claims processing within the SAP system, particularly in the Insurance Claims Management module.
  Cause:
  
  Missing Policy Product: The policy product referenced in the claim may not be defined in the system. This could happen if the product was never created, was deleted, or if there is a typo in the product code.
  Incorrect Configuration: The configuration settings for the insurance products may not be set up correctly, leading to the system not recognizing the product.
  Data Migration Issues: If data was migrated from another system, there may have been issues during the migration process that resulted in missing or incorrect product definitions.
  Inactive Product: The product might be inactive or not available for the specific claim type being processed.
  
  Solution:
  
  Verify Product Existence: Check if the policy product exists in the system. You can do this by navigating to the relevant configuration or product management area in SAP and searching for the product code.
  Check Product Status: Ensure that the product is active and available for use. If it is inactive, you may need to reactivate it or create a new product.
  Correct Data Entry: If the product code was entered incorrectly in the claim, correct the entry and try processing the claim again.
  Review Configuration: If the product is missing, you may need to create it in the system. This involves defining the product parameters, coverage, and any other relevant details.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for managing insurance products to ensure compliance with the required setup.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who specializes in the Insurance module.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing insurance products, such as ICL1 for creating claims or ICL2 for managing products.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and modify policy products in the system.
  Training and Documentation: Review any training materials or documentation provided by your organization regarding the use of the SAP Insurance module.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.