How To Fix ICL_POL004 - No valid generation found for benefit type tree &1 and date &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_POL - Messages for Policy Snapshot, Policy, and ...

• Message number: 004

• Message text: No valid generation found for benefit type tree &1 and date &2

What causes this issue?

Date &v2& on which the contract was renewed for the last time before the
<DS:GLOS.1DD99600306E0F4EAB57009EA9845C62>claim event</>, is not in the
validity period of the <DS:DE.ICL_BENTREE>benefit type tree</> &v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In customizing create a new generation of the benefit type tree that
covers the renewal date of the contract.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_POL004 - No valid generation found for benefit type tree &1 and date &2 ?

  The SAP error message ICL_POL004 indicates that there is no valid generation found for a specific benefit type tree and date in the context of insurance claims processing. This error typically arises in the SAP Claims Management module when the system is unable to find the necessary configuration or data for processing a claim related to a specific benefit type.
  Cause:
  
  Missing Configuration: The benefit type tree may not be properly configured in the system for the specified date. This could be due to missing entries in the benefit type tree or incorrect settings.
  Date Issues: The date specified in the error message may fall outside the valid range for the benefit type tree. For example, if the benefit type tree is only valid for certain periods, and the date provided does not fall within that range, the error will occur.
  Data Inconsistencies: There may be inconsistencies or missing data in the master data related to the benefit type or the policy.
  Incorrect Benefit Type: The benefit type being referenced may not be applicable for the specific claim or policy.
  
  Solution:
  
  
  Check Configuration: Verify the configuration of the benefit type tree in the SAP system. Ensure that the benefit type tree is correctly set up and that there are valid entries for the specified date.
  
  Navigate to the relevant configuration settings in the SAP system (usually found in the customizing settings for Claims Management).
  
  
  
  Validate Dates: Ensure that the date provided in the error message is within the valid range for the benefit type tree. If necessary, adjust the date or update the configuration to include the required date range.
  
  
  Review Master Data: Check the master data related to the policy and benefit type. Ensure that all necessary data is complete and accurate.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the benefit type tree and its configuration.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP team for further assistance. They may be able to provide insights based on system logs or additional configuration settings.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that may help in troubleshooting, such as:
  
  SPRO: For accessing the configuration settings.
  ICL: For navigating to Claims Management related transactions.
  
  
  
  SAP Notes: Check for any SAP Notes related to the error message ICL_POL004, as they may provide specific fixes or updates.
  
  
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.