How To Fix ICL_PAYMENT032 - Continuation of processing not possible; ben.split item &1 not released

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PAYMENT - Message Class for Payments

• Message number: 032

• Message text: Continuation of processing not possible; ben.split item &1 not released

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PAYMENT032 - Continuation of processing not possible; ben.split item &1 not released ?

  The SAP error message ICL_PAYMENT032 indicates that the continuation of processing is not possible because a benefit split item (identified by &1) has not been released. This error typically occurs in the context of the SAP Claims Management module, particularly when dealing with payments related to insurance claims or benefits.
  Cause:
  The error can be caused by several factors, including:
  
  
  Unreleased Benefit Split Item: The specific benefit split item referenced in the error message has not been released for processing. This could be due to a missing approval or a status that prevents it from being processed.
  
  
  Incorrect Configuration: There may be configuration issues in the claims management settings that prevent the benefit split item from being released.
  
  
  Data Inconsistencies: There could be inconsistencies in the data related to the claim or benefit split item, such as missing or incorrect information.
  
  
  Workflow Issues: If there is a workflow associated with the benefit split item, it may not have been completed or may be stuck in a previous step.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check the Benefit Split Item: 
  
  Navigate to the benefit split item referenced in the error message.
  Verify its status and ensure that it has been released for processing. If it is in a draft or pending state, you may need to release it.
  
  
  
  Review Workflow Status: 
  
  If there is a workflow associated with the benefit split item, check its status. Ensure that all necessary approvals have been completed.
  
  
  
  Correct Data Issues: 
  
  Review the data associated with the benefit split item for any inconsistencies or missing information. Correct any issues found.
  
  
  
  Consult Configuration Settings: 
  
  If you suspect a configuration issue, consult with your SAP administrator or a consultant to review the claims management configuration settings.
  
  
  
  Check for System Notes: 
  
  Look for any system notes or logs that might provide additional context or details about why the item is not being released.
  
  
  
  Reprocess the Payment: 
  
  After addressing the above issues, attempt to reprocess the payment to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as ICL01 (to display claims) or ICL_PAYMENT (to manage payments) to investigate the issue further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation related to Claims Management and Payment Processing for more detailed information on how benefit split items are handled.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.