How To Fix ICL_PAYMENT013 - Payment cannot be entered

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PAYMENT - Message Class for Payments

• Message number: 013

• Message text: Payment cannot be entered

What causes this issue?

The data transferred from the benefit split is not consistent.

System Response

The system is unable to enter the payment.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

In the method call for entering payments, the system transferred only
benefit split headers or only benefit split items. Data is not
consistent until both of these values are available.
Check the settings in the benefit split.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PAYMENT013 - Payment cannot be entered ?

  The SAP error message ICL_PAYMENT013 ("Payment cannot be entered") typically occurs in the context of the SAP Insurance module, particularly when dealing with claims and payments. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  
  Incorrect Payment Status: The payment status of the claim may not allow for new payments to be entered. For example, if the claim is already settled or closed, further payments may not be permitted.
  
  
  Missing or Incorrect Data: Required fields or data may be missing or incorrectly filled out in the payment entry screen. This could include missing claim numbers, payment amounts, or other relevant information.
  
  
  Authorization Issues: The user may not have the necessary permissions to enter payments for the specific claim or in the specific context.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that restrict payment entries under certain conditions.
  
  
  Claim Status: The status of the claim may not be appropriate for processing payments. For example, if the claim is in a status that does not allow payments (e.g., "Pending" or "Under Review").
  
  
  Solutions:
  
  
  Check Claim Status: Verify the status of the claim to ensure it is eligible for payment. If the claim is closed or settled, you may need to take additional steps to reopen it or process the payment differently.
  
  
  Review Payment Data: Ensure that all required fields are filled out correctly. Double-check the claim number, payment amount, and any other relevant information.
  
  
  User Authorization: Confirm that the user attempting to enter the payment has the necessary authorizations. If not, contact your system administrator to obtain the required permissions.
  
  
  Consult Configuration Settings: If you have access to the configuration settings, review them to ensure that there are no restrictions preventing payment entries. This may require assistance from a SAP consultant or system administrator.
  
  
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about why the payment cannot be entered.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Manuals: Refer to user manuals or training materials related to the SAP Insurance module for guidance on payment processing.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By systematically checking these areas, you should be able to identify the cause of the error and implement an appropriate solution.