How To Fix ICL_PAYMENT009 - There are no payment-relevant benefit values available

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_PAYMENT - Message Class for Payments

• Message number: 009

• Message text: There are no payment-relevant benefit values available

What causes this issue?

The system was unable to find any payment-relevant benefit values.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_PAYMENT009 - There are no payment-relevant benefit values available ?

  The SAP error message ICL_PAYMENT009 indicates that there are no payment-relevant benefit values available for processing a payment in the context of the Insurance Claims Management (ICM) module. This error typically arises when the system is unable to find the necessary data to process a payment for a claim.
  Causes:
  
  Missing Benefit Values: The claim may not have any associated benefit values that are marked as payment-relevant.
  Incorrect Configuration: The configuration settings for benefits or payment processing may not be set up correctly.
  Data Entry Issues: There may be issues with how the claim or benefits were entered into the system, leading to missing or incorrect data.
  Status of the Claim: The claim may be in a status that does not allow for payment processing.
  Incomplete Processing: Previous steps in the claims processing workflow may not have been completed, leading to a lack of payment-relevant data.
  
  Solutions:
  
  Check Benefit Values: Review the claim to ensure that there are benefit values entered and that they are marked as payment-relevant.
  Review Configuration: Verify the configuration settings for benefits and payment processing in the ICM module to ensure they are set up correctly.
  Data Validation: Ensure that all necessary data has been entered correctly for the claim and that there are no missing fields.
  Claim Status: Check the status of the claim to ensure it is eligible for payment processing. If the claim is not in the correct status, you may need to update it.
  Reprocess the Claim: If there were any changes made to the claim or benefits, try reprocessing the claim to see if the payment-relevant values are now available.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the ICL_PAYMENT009 error and related processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims processing, such as ICL1 (Create Claim) or ICL2 (Change Claim).
  SAP Notes: Check for any SAP Notes related to the ICL_PAYMENT009 error for patches or updates that may address known issues.
  User Roles and Authorizations: Ensure that the user processing the payment has the necessary authorizations to access and modify claim data.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.