How To Fix ICL_OI004 - Office application cannot run in the GUI that is being used

ICL_OI004 - Overview

• Message type: E = Error

• Message class: ICL_OI - Correspondence: Office Integration

• Message number: 004

• Message text: Office application cannot run in the GUI that is being used

What causes this issue?

You can only handle correspondence using an Office application in the
online mode of <ZK>SAP GUI for Windows</>.
In addition, the corresponding Office application (such as Microsoft
Word) must be available locally, or the <ZK>SAP GUI for Windows</> must
be used together with the Office application via a terminal server.
Correspondence cannot run:
in <ZK>SAP GUI for HTML</>
in <ZK>SAP GUI for the Java environment</>
in <DS:GLOS.3526B43AAFAB52B9E10000009B38F974>background processing</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

ICL_OI004 - Details

• The SAP error message ICL_OI004 indicates that the Office application cannot run in the GUI (Graphical User Interface) that is currently being used. This error typically arises when there is an issue with the integration between SAP and the Microsoft Office application, often due to compatibility or configuration problems.
  Causes:
  
  Compatibility Issues: The version of the Office application may not be compatible with the version of the SAP GUI being used.
  Missing Add-ins: Required SAP add-ins for Office applications may not be installed or enabled.
  Incorrect Configuration: The SAP GUI settings may not be properly configured to allow the Office application to run.
  User Permissions: The user may not have the necessary permissions to run the Office application from SAP.
  Installation Issues: There may be issues with the installation of either the SAP GUI or the Office application.
  
  Solutions:
  
  
  Check Compatibility:
  
  Ensure that the version of Microsoft Office installed is compatible with the version of SAP GUI you are