How To Fix ICL_OI004 - Office application cannot run in the GUI that is being used

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_OI - Correspondence: Office Integration

• Message number: 004

• Message text: Office application cannot run in the GUI that is being used

What causes this issue?

You can only handle correspondence using an Office application in the
online mode of <ZK>SAP GUI for Windows</>.
In addition, the corresponding Office application (such as Microsoft
Word) must be available locally, or the <ZK>SAP GUI for Windows</> must
be used together with the Office application via a terminal server.
Correspondence cannot run:
in <ZK>SAP GUI for HTML</>
in <ZK>SAP GUI for the Java environment</>
in <DS:GLOS.3526B43AAFAB52B9E10000009B38F974>background processing</>

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_OI004 - Office application cannot run in the GUI that is being used ?

  The SAP error message ICL_OI004 indicates that the Office application cannot run in the GUI (Graphical User Interface) that is currently being used. This error typically arises when there is an issue with the integration between SAP and the Microsoft Office application, often due to compatibility or configuration problems.
  Causes:
  
  Compatibility Issues: The version of the Office application may not be compatible with the version of the SAP GUI being used.
  Missing Add-ins: Required SAP add-ins for Office applications may not be installed or enabled.
  Incorrect Configuration: The SAP GUI settings may not be properly configured to allow the Office application to run.
  User Permissions: The user may not have the necessary permissions to run the Office application from SAP.
  Installation Issues: There may be issues with the installation of either the SAP GUI or the Office application.
  
  Solutions:
  
  
  Check Compatibility:
  
  Ensure that the version of Microsoft Office installed is compatible with the version of SAP GUI you are using. Refer to SAP's official documentation for compatibility matrices.
  
  
  
  Install/Enable Add-ins:
  
  Make sure that the SAP add-ins for Microsoft Office are installed. You can check this in the Office application under File > Options > Add-ins.
  If the add-in is disabled, enable it.
  
  
  
  Configure SAP GUI Settings:
  
  Open the SAP GUI and navigate to the options/settings. Ensure that the settings for Office integration are correctly configured.
  Check the path settings for the Office application in the SAP GUI configuration.
  
  
  
  Check User Permissions:
  
  Verify that the user has the necessary permissions to access and run the Office application from SAP. This may require checking with your SAP administrator.
  
  
  
  Reinstall or Repair:
  
  If the above steps do not resolve the issue, consider reinstalling or repairing the SAP GUI and/or the Office application.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  SAP GUI Version: Ensure you are using the latest version of SAP GUI, as updates often include fixes for known issues.
  Office Version: Similarly, keep your Microsoft Office applications updated.
  Documentation: Refer to SAP's official documentation for detailed instructions on configuring Office integration with SAP.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the error message ICL_OI004 effectively.