How To Fix ICL_ODATA010 - No claims found for organizational unit &1, manager &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ODATA - Message Class for Fiori Development

• Message number: 010

• Message text: No claims found for organizational unit &1, manager &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ODATA010 - No claims found for organizational unit &1, manager &2 ?

  The SAP error message ICL_ODATA010 indicates that no claims were found for a specified organizational unit and manager. This error typically occurs in the context of SAP applications that deal with claims management, such as SAP Concur or SAP S/4HANA.
  Cause:
  
  No Claims Exist: The most straightforward reason for this error is that there are indeed no claims associated with the specified organizational unit and manager in the system.
  Incorrect Organizational Unit or Manager: The organizational unit or manager ID provided in the request may be incorrect or not properly configured in the system.
  Authorization Issues: The user may not have the necessary permissions to view claims for the specified organizational unit or manager.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems, leading to the absence of claims data.
  Filters Applied: If there are filters applied in the query that restrict the results, it may lead to no claims being returned.
  
  Solution:
  
  Verify Input Parameters: Check the organizational unit and manager ID being used in the request. Ensure they are correct and exist in the system.
  Check Claims Data: Navigate to the claims management module and verify if there are any claims associated with the specified organizational unit and manager.
  Review Authorizations: Ensure that the user has the necessary authorizations to view claims for the specified organizational unit and manager.
  Data Refresh: If there are known synchronization issues, consider refreshing the data or waiting for the next synchronization cycle.
  Consult Documentation: Review SAP documentation or help resources for any specific configurations or settings that may affect claims visibility.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that can help you navigate to claims management and check data.
  User Roles: Review user roles and profiles to ensure that they are set up correctly for claims management.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to diagnose and resolve the error message ICL_ODATA010 effectively.