How To Fix ICL_ITEM013 - Withdrawal amount cannot be withdrawn in full

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ITEM - Message Class for Items

• Message number: 013

• Message text: Withdrawal amount cannot be withdrawn in full

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The system cannot distribute the withdrawal amount completely to the
benefit values.

How to fix this error?

Check whether there are corresponding benefit values for the selected
withdrawal sequence.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ITEM013 - Withdrawal amount cannot be withdrawn in full ?

  The SAP error message ICL_ITEM013 ("Withdrawal amount cannot be withdrawn in full") typically occurs in the context of insurance claims processing, particularly when dealing with withdrawals from an insurance policy or a similar financial product. This error indicates that the amount you are trying to withdraw exceeds the allowable limit or the available balance for withdrawal.
  Causes:
  
  Insufficient Balance: The amount you are attempting to withdraw is greater than the available balance in the account or policy.
  Withdrawal Limits: There may be predefined limits on how much can be withdrawn at one time or within a certain period.
  Policy Conditions: The terms of the insurance policy may restrict full withdrawals under certain conditions (e.g., during a lock-in period).
  Pending Transactions: There may be pending transactions that affect the available balance, preventing a full withdrawal.
  Incorrect Configuration: The system configuration may not be set up correctly to allow the requested withdrawal.
  
  Solutions:
  
  Check Available Balance: Verify the current balance of the account or policy to ensure that the requested withdrawal amount is within the allowable limit.
  Review Policy Terms: Check the terms and conditions of the policy to understand any restrictions on withdrawals.
  Adjust Withdrawal Amount: If the requested amount exceeds the available balance, consider reducing the withdrawal amount to match the available funds.
  Consult with Support: If you believe the error is incorrect, consult with your SAP support team or the insurance provider for further assistance.
  Check for Pending Transactions: Ensure there are no pending transactions that could affect the available balance for withdrawal.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to insurance claims and withdrawals, such as ICL (Insurance Claims Management).
  Documentation: Review SAP documentation or user manuals related to insurance claims processing for more detailed information on withdrawal processes and error handling.
  User Roles and Permissions: Ensure that the user attempting the withdrawal has the necessary permissions to perform the transaction.
  
  If the issue persists after checking these factors, it may be necessary to involve your SAP technical team to investigate further or to check for any system-specific configurations that could be causing the error.