How To Fix ICL_INVSTG007 - Configuration error in claim data retrieve for context INVSTG_UPDATE

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_INVSTG - Claim Investigation Message Class

• Message number: 007

• Message text: Configuration error in claim data retrieve for context INVSTG_UPDATE

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Define Context-Specific Data Selection</>, check the
settings for the context INVSTG_UPDATE.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_INVSTG007 - Configuration error in claim data retrieve for context INVSTG_UPDATE ?

  The SAP error message ICL_INVSTG007 indicates a configuration error related to the claim data retrieval process in the context of INVSTG_UPDATE. This error typically arises in the context of the SAP Claims Management module, particularly when dealing with insurance claims or similar processes.
  Cause:
  The error can be caused by several factors, including:
  
  
  Missing Configuration: There may be missing or incorrect configuration settings in the Claims Management module that prevent the system from retrieving the necessary claim data.
  
  
  Data Inconsistencies: There could be inconsistencies or missing data in the claim records that the system is trying to access.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the claim data.
  
  
  Custom Enhancements: If there are custom enhancements or modifications in the system, they may not be correctly implemented or may conflict with standard processes.
  
  
  System Bugs: There may be bugs or issues in the specific version of SAP you are using that could lead to this error.
  
  
  Solution:
  To resolve the ICL_INVSTG007 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings in the Claims Management module to ensure that all necessary settings are correctly defined.
  Ensure that the relevant claim types and processing settings are properly configured.
  
  
  
  Data Validation:
  
  Validate the claim data in the system to ensure that all required fields are populated and that there are no inconsistencies.
  Check for any missing or incorrect entries in the claim records.
  
  
  
  Authorization Check:
  
  Verify that the user encountering the error has the necessary authorizations to access and process the claim data.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Review Custom Code:
  
  If there are any custom enhancements or modifications, review the code to ensure it is functioning as intended and does not interfere with standard processes.
  Test the system without custom enhancements to see if the error persists.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues and fixes available.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for additional details that may provide more context about the error.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs and configuration settings.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICLM (Claims Management) and ICLD (Claims Data).
  Documentation: Review SAP documentation related to Claims Management for best practices and configuration guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the configuration error associated with the ICL_INVSTG007 message.