How To Fix ICL_INVSTG003 - Configuration error in claim data retrieve for context INVSTG_SEND

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_INVSTG - Claim Investigation Message Class

• Message number: 003

• Message text: Configuration error in claim data retrieve for context INVSTG_SEND

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

In IMG activity <ZK>Define Context-Specific Data Selection</>, check the
settings for context INVSTG_SEND.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_INVSTG003 - Configuration error in claim data retrieve for context INVSTG_SEND ?

  The SAP error message ICL_INVSTG003 indicates a configuration error in the claim data retrieval process for the context INVSTG_SEND. This error typically arises in the context of the Insurance Claims Management module, particularly when there are issues with the configuration settings related to claims processing.
  Possible Causes:
  
  Missing Configuration: The necessary configuration settings for the claim data retrieval process may not be set up correctly in the system.
  Incorrect Mapping: There may be incorrect or incomplete mapping of fields between the claim data and the expected structure in the system.
  Authorization Issues: The user or process attempting to retrieve the claim data may not have the necessary authorizations.
  Data Integrity Issues: There may be inconsistencies or missing data in the claim records that are being accessed.
  System Updates or Changes: Recent updates or changes to the system configuration may have introduced inconsistencies.
  
  Solutions:
  
  
  Check Configuration Settings:
  
  Navigate to the configuration settings for the Insurance Claims Management module.
  Ensure that all necessary settings for the claim data retrieval process are correctly configured.
  
  
  
  Review Mapping:
  
  Verify that the mapping of fields between the claim data and the expected structure is correct.
  Make adjustments as necessary to ensure that all required fields are properly mapped.
  
  
  
  Authorization Check:
  
  Ensure that the user or process has the necessary authorizations to access the claim data.
  Adjust roles and permissions as needed.
  
  
  
  Data Validation:
  
  Check the integrity of the claim records being accessed.
  Look for any missing or inconsistent data that may be causing the error.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the ICL_INVSTG003 error for any specific guidance or patches that may be available.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, SE80 for development, and SE37 for function modules that may be involved in the claim data retrieval process.
  SAP Notes: Search for SAP Notes related to ICL_INVSTG003 for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the configuration error associated with the ICL_INVSTG003 message.