How To Fix ICL_IDOC009 - Error during determination of claim data and contract data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_IDOC - Messages for IDoc Processing

• Message number: 009

• Message text: Error during determination of claim data and contract data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_IDOC009 - Error during determination of claim data and contract data ?

  The SAP error message ICL_IDOC009 typically occurs in the context of the Insurance Claims Management module when there is an issue with the determination of claim data and contract data during the processing of IDocs (Intermediate Documents). This error can arise due to various reasons, including data inconsistencies, missing information, or configuration issues.
  Causes of ICL_IDOC009
  
  
  Missing or Incomplete Data: The claim or contract data required for processing the IDoc may be missing or incomplete. This can include missing fields in the IDoc or in the underlying database tables.
  
  
  Incorrect Mapping: The mapping between the IDoc segments and the SAP data structures may not be correctly defined, leading to issues in data retrieval.
  
  
  Configuration Issues: There may be configuration issues in the Insurance Claims Management module that prevent the system from correctly determining the claim or contract data.
  
  
  Data Inconsistencies: Inconsistencies in the data stored in the database, such as invalid references or relationships between claims and contracts, can lead to this error.
  
  
  Authorization Issues: The user or process attempting to access the claim or contract data may not have the necessary authorizations.
  
  
  Solutions to ICL_IDOC009
  
  
  Check IDoc Data: Review the IDoc data being processed to ensure that all required fields are populated correctly. Use transaction code WE02 or WE05 to analyze the IDoc and identify any missing or incorrect data.
  
  
  Validate Configuration: Ensure that the configuration settings for the Insurance Claims Management module are correctly set up. This includes checking the IDoc processing settings and ensuring that the necessary mappings are in place.
  
  
  Data Consistency Check: Perform a consistency check on the claim and contract data in the database. Use transaction codes like SE16 or SE11 to inspect the relevant tables and ensure that the data is valid and complete.
  
  
  Review Error Logs: Check the application logs for any additional error messages or warnings that may provide more context about the issue. Use transaction code SLG1 to view the application logs.
  
  
  Authorization Check: Ensure that the user or process has the necessary authorizations to access the claim and contract data. Review the authorization roles and profiles assigned to the user.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of the Insurance Claims Management module you are using. There may be known issues or patches available.
  
  
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the IDoc number and any relevant logs.
  
  
  Related Information
  
  
  IDoc Processing: Understanding how IDocs are processed in SAP can help in troubleshooting issues. Familiarize yourself with the IDoc structure and the relevant segments for claims and contracts.
  
  
  SAP Notes: Search for SAP Notes related to the ICL_IDOC009 error in the SAP Support Portal. There may be specific notes addressing this error with recommended solutions or patches.
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  WE02/WE05: For monitoring IDocs.
  SLG1: For viewing application logs.
  SE16/SE11: For data inspection in database tables.
  
  
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_IDOC009 error in your SAP system.