How To Fix ICL_H285 - Not possible to change claim; coll.invoice &1 still has open backgrd jobs

ICL_H285 - Overview

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 285

• Message text: Not possible to change claim; coll.invoice &1 still has open backgrd jobs

What causes this issue?

You cannot call claim &V2& in change mode.
Collective invoice &V1& is assigned to claim &V2&. There are still some
open background jobs for this collective invoice, meaning that the
background jobs have one of the following statuses:
<ZK>Planned</>
<ZK>Released </>
<ZK>Active</>
For example, job &V3& with ID &V4& is still open.

System Response

The system displays claim &V2& in display mode.

How to fix this error?

Perform one of the following activities:
Process the relevant background jobs
Delete relevant background jobs

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H285 - Not possible to change claim; coll.invoice &1 still has open backgrd jobs ?

  The SAP error message ICL_H285 indicates that a claim cannot be changed because there are still open background jobs related to the collective invoice (coll.invoice) specified in the error message. This typically occurs in the context of claims management or insurance processing within SAP.
  
  Cause:
  The error is caused by the presence of open background jobs that are still processing or have not yet completed for the specified collective invoice. These jobs may include tasks such as payment processing, data updates, or other operations that are necessary for the claim or invoice.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Background Jobs:
  
  Go to transaction code SM37 in SAP to check the status of background jobs.
  Enter the relevant parameters (such as user, date, and job status) to filter the jobs related to the collective invoice mentioned in the error message.
  
  
  
  Identify Open Jobs:
  
  Look for any jobs that are still in the "active" or "finished