How To Fix ICL_H285 - Not possible to change claim; coll.invoice &1 still has open backgrd jobs

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 285

• Message text: Not possible to change claim; coll.invoice &1 still has open backgrd jobs

What causes this issue?

You cannot call claim &V2& in change mode.
Collective invoice &V1& is assigned to claim &V2&. There are still some
open background jobs for this collective invoice, meaning that the
background jobs have one of the following statuses:
<ZK>Planned</>
<ZK>Released </>
<ZK>Active</>
For example, job &V3& with ID &V4& is still open.

System Response

The system displays claim &V2& in display mode.

How to fix this error?

Perform one of the following activities:
Process the relevant background jobs
Delete relevant background jobs

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H285 - Not possible to change claim; coll.invoice &1 still has open backgrd jobs ?

  The SAP error message ICL_H285 indicates that a claim cannot be changed because there are still open background jobs related to the collective invoice (coll.invoice) specified in the error message. This typically occurs in the context of claims management or insurance processing within SAP.
  Cause:
  The error is caused by the presence of open background jobs that are still processing or have not yet completed for the specified collective invoice. These jobs may include tasks such as payment processing, data updates, or other operations that are necessary for the claim or invoice.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Background Jobs:
  
  Go to transaction code SM37 in SAP to check the status of background jobs.
  Enter the relevant parameters (such as user, date, and job status) to filter the jobs related to the collective invoice mentioned in the error message.
  
  
  
  Identify Open Jobs:
  
  Look for any jobs that are still in the "active" or "finished with errors" status. These jobs may be preventing changes to the claim.
  
  
  
  Wait for Completion:
  
  If the jobs are still running, you may need to wait for them to complete. Once they finish, you should be able to change the claim.
  
  
  
  Terminate Jobs (if necessary):
  
  If you find that a job is stuck or taking too long, you may consider terminating it. However, be cautious with this step, as terminating jobs can lead to data inconsistencies. Use transaction code SM37 to terminate jobs if you have the necessary authorizations.
  
  
  
  Retry the Operation:
  
  After ensuring that all relevant background jobs have completed, try to change the claim again.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM37: Monitor background jobs.
  ICL: Claims Management module in SAP.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to view and manage background jobs.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for Claims Management for more details on handling claims and related processes.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with SAP Notes for any known issues related to this error message.
  
  
  
  By following these steps, you should be able to resolve the error and proceed with the necessary changes to the claim.