How To Fix ICL_H265 - Disbursement amount is zero, or no payable payment item found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 265

• Message text: Disbursement amount is zero, or no payable payment item found

What causes this issue?

The system was unable to find any items suitable for payout.

System Response

The system is unable to create a payment.

How to fix this error?

Ensure that the repetitive payment contains a payout amount that is
larger than zero.
If there is no item with a payout amount larger than zero:
Create a new item
Create the payment again

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H265 - Disbursement amount is zero, or no payable payment item found ?

  The SAP error message ICL_H265 indicates that there is an issue with a disbursement amount being zero or that there are no payable payment items found in the context of an insurance claim or similar financial transaction. This error typically arises in the context of the Insurance Claims Management module in SAP.
  Causes:
  
  Zero Disbursement Amount: The disbursement amount may have been incorrectly set to zero due to data entry errors, incorrect calculations, or missing information.
  Missing Payment Items: There may be no payable items associated with the claim, which could be due to:
  
  The claim not being processed correctly.
  Payment items not being created or linked to the claim.
  Incorrect configuration or settings in the payment processing module.
  
  
  Incomplete Claim Processing: The claim may not have gone through all necessary processing steps, leading to a lack of payable items.
  Data Inconsistencies: There may be inconsistencies in the data related to the claim, such as missing or incorrect references to payment items.
  
  Solutions:
  
  Check Disbursement Amount: Verify the disbursement amount in the claim. Ensure that it is correctly calculated and not set to zero due to an error.
  Review Payment Items: Check if there are any payable payment items associated with the claim. If not, investigate why they are missing:
  
  Ensure that all necessary steps in the claim processing have been completed.
  Check if the payment items were created and linked correctly.
  
  
  Reprocess the Claim: If the claim has not been processed correctly, consider reprocessing it to ensure that all necessary items are generated.
  Configuration Check: Review the configuration settings in the SAP system related to claims and payments to ensure they are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error in your version of SAP.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for claims processing, such as ICL01 (Create Claim) or ICL02 (Change Claim).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to process claims and payments in SAP.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.