How To Fix ICL_H265 - Disbursement amount is zero, or no payable payment item found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 265

• Message text: Disbursement amount is zero, or no payable payment item found

What causes this issue?

The system was unable to find any items suitable for payout.

System Response

The system is unable to create a payment.

How to fix this error?

Ensure that the repetitive payment contains a payout amount that is
larger than zero.
If there is no item with a payout amount larger than zero:
Create a new item
Create the payment again

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H265 - Disbursement amount is zero, or no payable payment item found ?

  The SAP error message ICL_H265 indicates that there is an issue with a disbursement amount being zero or that there are no payable payment items found in the context of an insurance claim or similar financial transaction. This error typically arises in the context of the Insurance Claims Management module in SAP.
  Causes:
  
  Zero Disbursement Amount: The disbursement amount may have been incorrectly set to zero due to data entry errors, incorrect calculations, or missing information.
  Missing Payment Items: There may be no payable items associated with the claim, which could be due to:
  The claim not being processed correctly.
  Payment items not being created or linked to the claim.
  Incorrect configuration or settings in the payment processing module.
  
  
  Incomplete Claim Processing: The claim may not have gone through all necessary processing steps, leading to a lack of payable items.
  Data Inconsistencies: There may be inconsistencies in the data related to the claim, such as missing or incorrect