How To Fix ICL_H179 - Acc. to customizing, policy product and incident type do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 179

• Message text: Acc. to customizing, policy product and incident type do not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H179 - Acc. to customizing, policy product and incident type do not match ?

  The SAP error message ICL_H179 indicates that there is a mismatch between the policy product and the incident type according to the customizing settings in the SAP system. This error typically occurs in the context of insurance or claims management modules, where specific configurations are required to ensure that the policy products align with the incident types being processed.
  Cause:
  
  Customizing Settings: The most common cause of this error is that the customizing settings in the SAP system do not align the selected policy product with the incident type being used. This could be due to incorrect configuration or missing entries in the customizing tables.
  Policy Product and Incident Type Relationship: Each policy product may be associated with specific incident types. If the incident type selected does not correspond to the policy product, the system will throw this error.
  Data Entry Errors: There may be errors in the data entry process, such as selecting the wrong policy product or incident type.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings in the SAP system (usually through transaction SPRO).
  Verify the configuration for the relationship between policy products and incident types. Ensure that the selected policy product is correctly linked to the incident type you are trying to use.
  If necessary, add or modify the entries to establish the correct relationship.
  
  
  
  Review Policy Product and Incident Type:
  
  Ensure that the policy product you are trying to use is valid and active.
  Check the incident type to confirm that it is appropriate for the selected policy product.
  
  
  
  Data Validation:
  
  Double-check the data entries for both the policy product and incident type to ensure they are correct and correspond to each other.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring policy products and incident types.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), ICL01 (Create Policy), and ICL02 (Change Policy) to navigate through the system effectively.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access and modify the relevant customizing settings.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP insurance modules for further assistance.