How To Fix ICL_H149 - Internal error in creation of claim item. Contact SAP

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 149

• Message text: Internal error in creation of claim item. Contact SAP

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H149 - Internal error in creation of claim item. Contact SAP ?

  The SAP error message "ICL_H149 Internal error in creation of claim item. Contact SAP" typically indicates that there is an internal issue within the SAP system when trying to create a claim item in the Insurance Claims Management module. This error can arise due to various reasons, including configuration issues, data inconsistencies, or bugs in the software.
  Possible Causes:
  
  Configuration Issues: Incorrect or incomplete configuration in the Insurance Claims Management module can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the claim item or related master data (e.g., customer, policy, etc.) can trigger this error.
  Authorization Issues: Lack of proper authorizations for the user trying to create the claim item.
  System Bugs: There may be a bug in the version of SAP you are using that is causing this internal error.
  Custom Code: If there are any custom enhancements or modifications in the system, they might be causing conflicts.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Insurance Claims Management module to ensure everything is set up correctly.
  Validate Data: Ensure that all required data for the claim item is present and correct. Check for any inconsistencies in related master data.
  User Authorizations: Verify that the user has the necessary authorizations to create claim items.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available.
  Contact SAP Support: If the issue persists after checking the above points, it is advisable to contact SAP Support with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICLM (Insurance Claims Management) and SLG1 (Application Log).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to the Insurance Claims Management module for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.