How To Fix ICL_H124 - Disbursement amount is zero, or no payable invoice item found

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 124

• Message text: Disbursement amount is zero, or no payable invoice item found

What causes this issue?

The system was unable to find any invoice items that were suitable for
disbursement.

System Response

No payment is created.

How to fix this error?

Ensure that the invoice items contain a disbursement amount that is
greater than zero.
If there are no invoice items with a disbursement amount greater than
zero, create a new invoice item and then create a new payment.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H124 - Disbursement amount is zero, or no payable invoice item found ?

  The SAP error message ICL_H124 indicates that there is an issue with the disbursement amount being zero or that there are no payable invoice items found in the system. This error typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing and disbursements.
  Causes:
  
  
  Zero Disbursement Amount: The disbursement amount may be calculated as zero due to various reasons, such as:
  
  No valid claim amount is available for disbursement.
  The claim has already been fully paid, resulting in no remaining amount to disburse.
  Incorrect or missing data in the claim or invoice.
  
  
  
  No Payable Invoice Item Found: This can occur if:
  
  There are no associated payable invoices linked to the claim.
  The invoice items have not been properly created or posted in the system.
  The invoice items are in a status that does not allow for disbursement (e.g., blocked or not yet approved).
  
  
  
  Solutions:
  
  
  Check Claim Details:
  
  Review the claim to ensure that it has valid amounts that can be disbursed.
  Verify that the claim is not already fully paid.
  
  
  
  Review Invoice Items:
  
  Check if there are any payable invoice items associated with the claim.
  Ensure that the invoice items are correctly posted and in a status that allows for disbursement.
  
  
  
  Data Validation:
  
  Validate the data entered in the claim and invoice to ensure there are no discrepancies or missing information.
  Ensure that all necessary approvals and postings have been completed.
  
  
  
  System Configuration:
  
  If the issue persists, check the configuration settings in the SAP system related to claims and disbursements to ensure they are set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on handling this error message.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in reviewing claims and invoices, such as:
  
  ICL: Insurance Claims
  FB03: Display Document
  FBL1N: Vendor Line Item Display
  
  
  
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and process claims and invoices.
  
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.