How To Fix ICL_H025 - Diagnoses contain errors: System can not save

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 025

• Message text: Diagnoses contain errors: System can not save

What causes this issue?

You have entered incorrect diagnoses.

System Response

System cancels processing.

How to fix this error?

Examine the error log for the diagnosis list and correct the diagnoses
accordingly.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H025 - Diagnoses contain errors: System can not save ?

  The SAP error message ICL_H025, which states "Diagnoses contain errors: System cannot save," typically occurs in the context of the SAP Claims Management module. This error indicates that there are issues with the data entered in the diagnosis section of a claim, preventing the system from saving the information.
  Causes:
  
  Invalid Data Entry: The diagnosis codes or descriptions entered may not conform to the expected format or may not exist in the system.
  Mandatory Fields Missing: Required fields related to the diagnosis may not have been filled out.
  Inconsistent Data: There may be inconsistencies in the data that violate business rules or validation checks.
  Configuration Issues: The system configuration for the Claims Management module may not be set up correctly, leading to validation errors.
  Authorization Issues: The user may not have the necessary permissions to save the diagnosis information.
  
  Solutions:
  
  Check Data Entry: Review the diagnosis codes and descriptions for accuracy. Ensure that they are valid and correctly formatted.
  Complete Mandatory Fields: Ensure that all required fields are filled out. Check for any indicators in the UI that highlight missing information.
  Review Error Messages: Look for additional error messages or indicators in the system that provide more context about what is wrong with the diagnosis entries.
  Consult Configuration: If you have access, check the configuration settings for the Claims Management module to ensure that everything is set up correctly.
  User Authorization: Verify that the user has the necessary permissions to save the diagnosis information. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines related to the Claims Management module and diagnosis entries.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to Claims Management and diagnosis entries.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the ICL_H025 error in SAP.