How To Fix ICL_H021 - Enter an existing diagnosis certainty

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_H - Health Insurance

• Message number: 021

• Message text: Enter an existing diagnosis certainty

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_H021 - Enter an existing diagnosis certainty ?

  The SAP error message ICL_H021: Enter an existing diagnosis certainty typically occurs in the context of the SAP Claims Management module, particularly when dealing with health insurance claims or similar processes. This error indicates that the system requires a valid entry for the "diagnosis certainty" field, which is a critical component in processing claims related to medical diagnoses.
  Cause:
  The error is triggered when:
  
  The user attempts to save or process a claim without entering a valid diagnosis certainty.
  The diagnosis certainty field is either left blank or filled with an invalid value that does not correspond to the predefined options in the system.
  The system is configured to require a specific set of values for diagnosis certainty, and the input does not match any of these values.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Check the Diagnosis Certainty Field: Ensure that you have entered a value in the diagnosis certainty field. This field should not be left blank.
  
  
  Select from Valid Options: Make sure that the value you are entering is one of the predefined options in the system. You can usually find these options in the dropdown menu associated with the diagnosis certainty field.
  
  
  Consult Documentation: If you are unsure about the valid entries, refer to the SAP documentation or configuration settings related to the Claims Management module. This documentation will provide you with the acceptable values for the diagnosis certainty field.
  
  
  User Authorization: Ensure that you have the necessary permissions to enter or modify the diagnosis certainty. Sometimes, user roles can restrict access to certain fields.
  
  
  System Configuration: If you are an administrator or have access to system configuration, check if the diagnosis certainty values are correctly set up in the system. You may need to consult with your SAP Basis or configuration team to ensure that the values are correctly defined.
  
  
  Testing: After making the necessary changes, try to save or process the claim again to see if the error persists.
  
  
  Related Information:
  
  Diagnosis Certainty Values: Common values for diagnosis certainty might include options like "Confirmed," "Probable," "Possible," etc. These values can vary based on the specific implementation of SAP in your organization.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context or fixes.
  User Training: Ensure that users are trained on how to properly enter data in the Claims Management module to avoid similar errors in the future.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with SAP's customer support for further assistance.