How To Fix ICL_DI004 - Claim with external handle &1 is being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_DI - Messages for Direct Input Mode

• Message number: 004

• Message text: Claim with external handle &1 is being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_DI004 - Claim with external handle &1 is being processed ?

  The SAP error message ICL_DI004 indicates that a claim with a specific external handle is currently being processed. This typically means that the claim is locked or in a state where it cannot be modified or accessed because another process is handling it.
  Cause:
  
  Concurrent Processing: The claim is being processed by another user or system transaction, which locks the claim for editing or viewing.
  Long-running Processes: A background job or a long-running transaction may be holding the lock on the claim.
  System Errors: There may be issues with the system that prevent the claim from being released properly.
  
  Solution:
  
  Wait and Retry: If the claim is being processed by another user, wait for a few moments and then try to access the claim again.
  Check Lock Entries: Use transaction code SM12 to check for lock entries related to the claim. If you find a lock that should not be there, you may need to delete it (ensure you have the necessary authorizations and that it is safe to do so).
  Identify the User/Process: If you have access to transaction SM21 (System Log) or SM37 (Job Monitoring), check for any jobs or processes that might be holding the claim.
  Contact Support: If the issue persists, it may be necessary to contact your SAP support team or system administrator for further investigation.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL (Insurance Claims Management) for managing claims, SM12 for lock entries, and SM37 for job monitoring.
  User Permissions: Ensure that you have the necessary permissions to view and modify claims in the system.
  Documentation: Refer to SAP documentation or help files for more detailed information on claim processing and error handling.
  
  By following these steps, you should be able to resolve the ICL_DI004 error and continue processing your claims.