How To Fix ICL_CONF_PAY013 - Incoming payment not saved yet

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CONF_PAY - Configurable Messages for Payments

• Message number: 013

• Message text: Incoming payment not saved yet

What causes this issue?

A payment has been received in SAP Collections and Disbursements (FS-CD)
for a claim. This incoming payment may be the following:
Refund
Request from subrogation/recovery
Request from salvage

System Response

The system displays the incoming payment with this message.

How to fix this error?

Save the incoming payment. The payment is then regarded as reported in
SAP Claims Management.
For more information, use the keyword <ZK>incoming payments</> in the
documentation for SAP Claims Management at <LB>
http://help.sap.com/insurance-cm</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CONF_PAY013 - Incoming payment not saved yet ?

  The SAP error message ICL_CONF_PAY013: Incoming payment not saved yet typically occurs in the context of the SAP Insurance module, particularly when dealing with incoming payments related to claims or policies. This error indicates that the system is unable to process a transaction because the incoming payment has not been saved or recorded in the system.
  Causes:
  
  Incomplete Payment Entry: The incoming payment may not have been fully entered or saved in the system.
  Transaction Lock: The transaction might be locked due to another user or process, preventing the payment from being saved.
  System Configuration Issues: There may be configuration issues in the SAP system that prevent the payment from being processed correctly.
  Data Consistency Issues: There could be inconsistencies in the data that are preventing the payment from being saved.
  Authorization Issues: The user may not have the necessary authorizations to save the incoming payment.
  
  Solutions:
  
  Check Payment Entry: Ensure that the incoming payment has been fully entered and saved. Go back to the payment entry screen and verify that all required fields are filled out correctly.
  Review Transaction Locks: Check if the transaction is locked by another user. You can use transaction code SM12 to view and manage locks.
  Re-enter Payment: If the payment was not saved, try re-entering the payment and ensure that you save it properly.
  Check Configuration: Review the configuration settings in the SAP system related to incoming payments. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Run data consistency checks to identify and resolve any inconsistencies in the data that may be causing the issue.
  Authorization Check: Verify that the user has the necessary authorizations to perform the payment transaction. If not, contact your SAP security administrator to obtain the required permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the SAP documentation for the Insurance module to understand the payment processing workflow and any specific requirements.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP support team or a technical consultant for further investigation.