How To Fix ICL_CLOSE_CLAIM_UI006 - New payments exist; you cannot close the claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CLOSE_CLAIM_UI - Message Class for Close Claim

• Message number: 006

• Message text: New payments exist; you cannot close the claim

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CLOSE_CLAIM_UI006 - New payments exist; you cannot close the claim ?

  The SAP error message ICL_CLOSE_CLAIM_UI006 indicates that there are new payments associated with a claim that prevent it from being closed. This typically occurs in the context of the SAP Claims Management module, where claims are processed and managed.
  Cause:
  The error arises when:
  
  There are pending or new payments linked to the claim that have not been fully processed or cleared.
  The system is designed to prevent the closure of a claim that still has financial transactions associated with it to ensure that all financial obligations are settled before the claim is closed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Pending Payments:
  
  Review the claim to identify any pending payments. You can do this by navigating to the claim details and checking the payment history or related transactions.
  
  
  
  Process Payments:
  
  If there are payments that need to be processed, ensure that they are completed. This may involve approving, posting, or clearing the payments associated with the claim.
  
  
  
  Reconcile Transactions:
  
  Ensure that all financial transactions related to the claim are reconciled. This includes checking for any discrepancies or outstanding items that need to be addressed.
  
  
  
  Review Claim Status:
  
  Verify the status of the claim and ensure that all necessary actions have been taken. If the claim is still in a state that allows for payments, it may need to be updated or finalized.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or user manuals for specific instructions related to claims management and payment processing.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert who can provide guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to this error message. SAP's support portal may have additional resources.
  User Roles and Permissions: Ensure that you have the necessary permissions to close claims and process payments in the system.
  Training and Best Practices: Familiarize yourself with best practices for managing claims and payments in SAP to avoid similar issues in the future.
  
  By following these steps, you should be able to address the error and successfully close the claim once all associated payments have been resolved.