How To Fix ICL_CLAIM002 - Request data has been changed; check the captured claim data

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CLAIM - Message Class for Claims

• Message number: 002

• Message text: Request data has been changed; check the captured claim data

What causes this issue?

You have changed the <DS:DE.ICL_EFFECTIVE_DT_D> contract validity date
</>, the <DS:DE.ICL_LOSSCAUSE>cause of loss</> or the person involved.
This constitutes a change to the request data for the claim and might
affect claim data that has already been captured.

System Response

The system might have updated the contract data upon which the claim is
based and loaded new benefit values and waiting periods into the claim.

How to fix this error?

Check the claim data that has already been captured, such as
The benefits that have been determined (benefit values, taxes, waiting
periods)
The benefit split
The fund settlement
The payment; you might need to reverse the payment

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CLAIM002 - Request data has been changed; check the captured claim data ?

  The SAP error message ICL_CLAIM002 indicates that there has been a change in the request data for a claim, and it suggests that you should check the captured claim data. This error typically occurs in the context of the SAP Claims Management module, which is used for processing insurance claims.
  Cause:
  The error can be caused by several factors, including:
  
  Data Modification: The claim data may have been modified after it was initially captured. This could happen if multiple users are accessing and editing the same claim simultaneously.
  Inconsistent Data: There may be inconsistencies between the data in the claim and the data in the underlying database or related documents.
  System Configuration: Incorrect configuration settings in the SAP system can lead to issues with data capture and validation.
  User Input Errors: Manual entry errors or incorrect data input can also trigger this error.
  
  Solution:
  To resolve the ICL_CLAIM002 error, you can take the following steps:
  
  Check Claim Data: Review the claim data to identify any discrepancies or changes that may have occurred. Ensure that all required fields are filled out correctly and that the data is consistent.
  Refresh Data: If you suspect that the data has changed due to another user’s actions, refresh the claim data in your session to get the latest version.
  Re-enter Data: If the error persists, try re-entering the claim data from scratch to ensure that all information is accurate and up-to-date.
  Consult Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  User Permissions: Ensure that you have the necessary permissions to access and modify the claim data. Lack of permissions can sometimes lead to unexpected behavior.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the SAP documentation for the Claims Management module to understand the data flow and requirements better.
  Training: If you frequently encounter this error, consider additional training on the Claims Management processes to minimize user errors.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.