How To Fix ICL_CF608 - Change reason "Close Subclaim" is not allowed; reserve is not zero

ICL_CF608 - Overview

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 608

• Message text: Change reason "Close Subclaim" is not allowed; reserve is not zero

What causes this issue?

You have selected <ZK>Close Subclaim</> as the reserve change reason.
This change reason is only permitted if the net reserve (entry in the
<ZK>Reserve</> field) is zero.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Do one of the following:
Enter a different change reason.
Set the net reserve to zero.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF608 - Change reason "Close Subclaim" is not allowed; reserve is not zero ?

  The SAP error message ICL_CF608 indicates that a change reason "Close Subclaim" is not allowed because the reserve for the subclaim is not zero. This typically occurs in the context of claims management within SAP, particularly in the Insurance or Financial Services modules.
  
  Cause:
  
  Non-Zero Reserve: The primary cause of this error is that there are still reserves (financial provisions) associated with the subclaim that need to be settled or cleared before the subclaim can be closed.
  Business Rules: The system enforces business rules that prevent the closure of a subclaim if there are outstanding financial obligations or reserves that have not been addressed.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Reserve Amount: Review the subclaim to determine the current reserve amount. You can do this by navigating to the relevant claim in the SAP system and checking the financial details.
  
  
  Clear or Adjust Reserves: If there are reserves that are no longer