How To Fix ICL_CF608 - Change reason "Close Subclaim" is not allowed; reserve is not zero

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 608

• Message text: Change reason "Close Subclaim" is not allowed; reserve is not zero

What causes this issue?

You have selected <ZK>Close Subclaim</> as the reserve change reason.
This change reason is only permitted if the net reserve (entry in the
<ZK>Reserve</> field) is zero.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Do one of the following:
Enter a different change reason.
Set the net reserve to zero.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF608 - Change reason "Close Subclaim" is not allowed; reserve is not zero ?

  The SAP error message ICL_CF608 indicates that a change reason "Close Subclaim" is not allowed because the reserve for the subclaim is not zero. This typically occurs in the context of claims management within SAP, particularly in the Insurance or Financial Services modules.
  Cause:
  
  Non-Zero Reserve: The primary cause of this error is that there are still reserves (financial provisions) associated with the subclaim that need to be settled or cleared before the subclaim can be closed.
  Business Rules: The system enforces business rules that prevent the closure of a subclaim if there are outstanding financial obligations or reserves that have not been addressed.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Reserve Amount: Review the subclaim to determine the current reserve amount. You can do this by navigating to the relevant claim in the SAP system and checking the financial details.
  
  
  Clear or Adjust Reserves: If there are reserves that are no longer needed, you may need to adjust or clear them. This could involve:
  
  Processing payments or settlements related to the reserve.
  Adjusting the reserve amount if it was incorrectly set.
  Ensuring that all necessary documentation and approvals are in place for any adjustments.
  
  
  
  Re-evaluate Claim Status: Ensure that all necessary actions related to the claim have been completed. This includes checking for any pending tasks or approvals that may be preventing the closure.
  
  
  Consult with Stakeholders: If you are unsure about how to proceed with clearing the reserves, consult with your finance or claims management team. They may have specific procedures or policies in place for handling such situations.
  
  
  Retry Closing the Subclaim: Once the reserve has been addressed and is zero, attempt to close the subclaim again using the "Close Subclaim" change reason.
  
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation or help resources for more detailed information on claims management and handling reserves.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to claims management, such as ICL (Insurance Claims Management) transaction codes.
  User Roles and Permissions: Ensure that you have the necessary permissions to make changes to claims and reserves in the SAP system.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.