How To Fix ICL_CF381 - System found several documents to be canceled when looking for doc. &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 381

• Message text: System found several documents to be canceled when looking for doc. &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF381 - System found several documents to be canceled when looking for doc. &1 ?

  The SAP error message ICL_CF381 indicates that the system has found multiple documents that are marked for cancellation when trying to process a specific document identified by the document number (&1). This typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing.
  Cause:
  
  
  Multiple Cancellation Requests: The error usually arises when there are multiple cancellation requests for the same document. This can happen if:
  
  The user has attempted to cancel the document multiple times.
  There are multiple entries in the database that are marked for cancellation.
  There may be inconsistencies in the document status due to system errors or manual interventions.
  
  
  
  Data Integrity Issues: There might be issues with data integrity in the database, leading to multiple records being flagged for cancellation.
  
  
  Configuration Issues: Incorrect configuration in the system related to document processing or cancellation might also lead to this error.
  
  
  Solution:
  
  
  Check Document Status: Review the status of the document in question. Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., ICL documents) for any entries that are marked for cancellation.
  
  
  Identify Duplicate Cancellations: Look for any duplicate cancellation requests in the system. You may need to check the logs or use transaction codes like SOST to see if there are multiple cancellation attempts.
  
  
  Manual Intervention: If you find multiple entries, you may need to manually resolve the duplicates. This could involve:
  
  Deleting or correcting the duplicate entries.
  Ensuring that only one cancellation request is active for the document.
  
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for any additional troubleshooting steps or patches that may be available.
  
  
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1, ICL2, and ICL3 for claims processing.
  SAP Notes: Search for SAP Notes related to ICL_CF381 in the SAP Support Portal for any known issues or fixes.
  User Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the ICL_CF381 error effectively.