How To Fix ICL_CF364 - Enter selection criteria to find payment receipts

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 364

• Message text: Enter selection criteria to find payment receipts

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF364 - Enter selection criteria to find payment receipts ?

  The SAP error message ICL_CF364 ("Enter selection criteria to find payment receipts") typically occurs in the context of the SAP Insurance module, particularly when dealing with payment receipts in the Claims Management (ICL) area. This error indicates that the system requires specific selection criteria to retrieve payment receipts, but none have been provided.
  Cause:
  The error is caused by the absence of selection criteria when trying to search for payment receipts. The system needs certain parameters (like policy number, claim number, date range, etc.) to filter and display the relevant payment receipts.
  Solution:
  To resolve this error, you should:
  
  
  Enter Selection Criteria: Go back to the screen where you encountered the error and fill in the required fields. Common fields to consider include:
  
  Policy Number
  Claim Number
  Payment Date Range
  Receipt Number
  Other relevant filters
  
  
  
  Check for Mandatory Fields: Ensure that you are not missing any mandatory fields that are required for the search.
  
  
  Use Wildcards: If you are unsure of the exact values, you can use wildcards (like *) to broaden your search criteria.
  
  
  Consult Documentation: If you are unsure what selection criteria are needed, refer to the SAP documentation or user manuals specific to your organization’s implementation of the Insurance module.
  
  
  Contact Support: If you continue to experience issues after entering the selection criteria, consider reaching out to your SAP support team or system administrator for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in the Claims Management module that deal with payment receipts.
  User Roles and Permissions: Ensure that your user role has the necessary permissions to access payment receipt information.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may address the issue.
  Training: If you are new to the SAP system, consider undergoing training specific to the Claims Management module to better understand how to navigate and utilize the system effectively.
  
  By following these steps, you should be able to resolve the ICL_CF364 error and successfully retrieve the payment receipts you need.