How To Fix ICL_CF351 - Error when calling policy product &1

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 351

• Message text: Error when calling policy product &1

What causes this issue?

There are no entries in the Customizing settings for policy product &v1&
(Generation &v2&, Version &v3&).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the Customizing settings for policy product.

Procedure for System Administrators

INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF351 - Error when calling policy product &1 ?

  The SAP error message ICL_CF351 typically occurs in the context of the SAP Claims Management module, particularly when dealing with policy products. This error indicates that there is an issue when trying to call or process a specific policy product.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  
  Configuration Issues: The policy product may not be properly configured in the system. This could involve missing or incorrect settings in the policy product definition.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the related master data or transaction data that the system requires to process the policy product.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or process the specified policy product.
  
  
  System Errors: There could be underlying system errors or bugs that are causing the issue.
  
  
  Integration Issues: If the policy product is integrated with other systems or modules, there may be issues in the integration points.
  
  
  Solution:
  To resolve the ICL_CF351 error, you can take the following steps:
  
  
  Check Configuration: Review the configuration of the policy product in the SAP system. Ensure that all required fields and settings are correctly defined.
  
  
  Validate Data: Check the master data and transaction data related to the policy product. Ensure that all necessary data is present and correctly formatted.
  
  
  Review Authorizations: Verify that the user encountering the error has the appropriate authorizations to access and process the policy product.
  
  
  Check Logs: Look at the system logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context about the issue.
  
  
  Debugging: If you have access to development tools, you may want to debug the process to identify where the error is occurring in the code.
  
  
  Consult Documentation: Review SAP documentation or notes related to the Claims Management module for any known issues or additional troubleshooting steps.
  
  
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP Support for assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP Claims Management, such as ICLM (Claims Management) and ICLP (Policy Management).
  SAP Notes: Search for SAP Notes related to ICL_CF351 in the SAP Support Portal, as there may be specific notes addressing this error.
  User Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and resolve the ICL_CF351 error in your SAP system.