How To Fix ICL_CF327 - Original document &1 reversed

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 327

• Message text: Original document &1 reversed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF327 - Original document &1 reversed ?

  The SAP error message ICL_CF327, which states "Original document &1 reversed," typically occurs in the context of the SAP Insurance module, particularly when dealing with claims processing or financial transactions related to insurance.
  Cause:
  This error message indicates that the original document (identified by the document number &1) has been reversed. This can happen for several reasons, including:
  
  Manual Reversal: A user may have manually reversed the original document, which can lead to inconsistencies if subsequent processes are still trying to reference the original document.
  System Process: A system process or batch job may have reversed the document due to certain conditions being met (e.g., a claim being canceled).
  Data Integrity Issues: There may be issues with data integrity or consistency in the database, leading to the system recognizing the document as reversed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Status: Verify the status of the original document (using transaction codes like FB03 for financial documents or the relevant transaction for insurance claims). Ensure that it is indeed reversed and check the reversal document for details.
  
  
  Review Reversal Reasons: Understand why the document was reversed. If it was a manual action, confirm with the user who performed the reversal to understand the context.
  
  
  Adjust Subsequent Processes: If there are subsequent processes or transactions that depend on the original document, you may need to adjust or cancel those processes as well.
  
  
  Recreate Document: If necessary and if the business process allows, you may need to recreate the original document if it is still required for processing.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling reversed documents in the insurance module.
  
  
  Contact Support: If the issue persists or if you are unsure about the next steps, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), ICL01 (Create Claim), and ICL02 (Change Claim) to navigate through the documents effectively.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches that address known issues.
  User Roles: Ensure that users have the appropriate roles and authorizations to perform actions related to document reversals and claims processing.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ICL_CF327 error message in SAP.