How To Fix ICL_CF228 - Payment item not found (&1 &2 &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 228

• Message text: Payment item not found (&1 &2 &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF228 - Payment item not found (&1 &2 &3) ?

  The SAP error message ICL_CF228, which states "Payment item not found (&1 &2 &3)," typically occurs in the context of the SAP Insurance module, particularly when dealing with payment processing in the Claims Management (ICL) area. This error indicates that the system is unable to locate a specific payment item that is expected to be present in the database.
  Causes:
  
  Missing Payment Item: The payment item referenced in the error message does not exist in the system. This could be due to data entry errors or issues during the payment processing.
  Incorrect Payment Reference: The payment reference numbers (&1, &2, &3) provided in the error message may be incorrect or not correspond to any existing payment items.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between different modules or systems, leading to the payment item not being recognized.
  Configuration Issues: Incorrect configuration settings in the payment processing module could lead to the system not being able to find the payment item.
  Authorization Issues: The user may not have the necessary authorizations to view or process the payment item.
  
  Solutions:
  
  Verify Payment Item: Check the payment item details using the reference numbers provided in the error message. Ensure that the payment item exists in the system.
  Check Data Entry: Review the data entry for any mistakes or discrepancies that could lead to the payment item not being found.
  Reprocess Payment: If the payment item is indeed missing, you may need to reprocess the payment or create a new payment item as necessary.
  Review Configuration: Ensure that the configuration settings for payment processing in the SAP system are correct and aligned with business requirements.
  Check Authorizations: Verify that the user has the necessary permissions to access and process the payment items.
  Consult Logs: Check system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1 (Create Claim), ICL2 (Change Claim), and ICL3 (Display Claim) to navigate through the claims management process.
  SAP Notes: Look for SAP Notes related to ICL_CF228 for any patches or updates that may address known issues.
  Documentation: Review SAP documentation and user manuals for the Claims Management module to understand the payment processing workflow better.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ICL_CF228 error message.