How To Fix ICL_CF204 - Assign a policyholder to the claim

ICL_CF204 - Overview

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 204

• Message text: Assign a policyholder to the claim

What causes this issue?

As no policyholder is assigned to the
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>, communication with
the Collections/Disbursements system cannot be performed correctly.

System Response

For example, the system cannot post any payments to the Collections/
Disbursements system, because the document to be created cannot be
assigned to any contract account.

How to fix this error?

Assign a policyholder to the claim. To do so, select menu path <ZK>Edit
</> -> <ZK>Further Processing</> -> <ZK>Change Policy Snapshot</>.
Save the claim again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF204 - Assign a policyholder to the claim ?

  The SAP error message ICL_CF204 "Assign a policyholder to the claim" typically occurs in the context of SAP Claims Management (ICM) when a claim is being processed without a valid policyholder assigned to it. This can happen in various scenarios, such as when creating a new claim or updating an existing one.
  
  Cause:
  
  Missing Policyholder Information: The claim does not have an associated policyholder, which is necessary for processing the claim.
  Incorrect Claim Configuration: The claim might be incorrectly configured, leading to the system not recognizing the policyholder.
  Data Entry Error: There may have been an oversight during data entry, resulting in the policyholder not being linked to the claim.
  
  
  Solution:
  To resolve the ICL_CF204 error, you can follow these steps:
  
  
  Check Claim Details:
  
  Navigate to the claim in question and verify if a policyholder is assigned.
  If not, you will need to assign a valid policyholder to the claim.
  
  
  
  Assign a Policyholder:
  
  Go to the claim management screen.
  Look for the