How To Fix ICL_CF204 - Assign a policyholder to the claim

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 204

• Message text: Assign a policyholder to the claim

What causes this issue?

As no policyholder is assigned to the
<DS:GLOS.40552E756CE2C94F9C25358499225F19>claim</>, communication with
the Collections/Disbursements system cannot be performed correctly.

System Response

For example, the system cannot post any payments to the Collections/
Disbursements system, because the document to be created cannot be
assigned to any contract account.

How to fix this error?

Assign a policyholder to the claim. To do so, select menu path <ZK>Edit
</> -> <ZK>Further Processing</> -> <ZK>Change Policy Snapshot</>.
Save the claim again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF204 - Assign a policyholder to the claim ?

  The SAP error message ICL_CF204 "Assign a policyholder to the claim" typically occurs in the context of SAP Claims Management (ICM) when a claim is being processed without a valid policyholder assigned to it. This can happen in various scenarios, such as when creating a new claim or updating an existing one.
  Cause:
  
  Missing Policyholder Information: The claim does not have an associated policyholder, which is necessary for processing the claim.
  Incorrect Claim Configuration: The claim might be incorrectly configured, leading to the system not recognizing the policyholder.
  Data Entry Error: There may have been an oversight during data entry, resulting in the policyholder not being linked to the claim.
  
  Solution:
  To resolve the ICL_CF204 error, you can follow these steps:
  
  
  Check Claim Details:
  
  Navigate to the claim in question and verify if a policyholder is assigned.
  If not, you will need to assign a valid policyholder to the claim.
  
  
  
  Assign a Policyholder:
  
  Go to the claim management screen.
  Look for the section where you can assign or edit the policyholder information.
  Enter the correct policyholder details (e.g., policy number, name, etc.) and save the changes.
  
  
  
  Review Configuration:
  
  If the issue persists, check the configuration settings in the SAP system to ensure that the claim type is set up correctly to require a policyholder.
  Consult with your SAP administrator or support team if you suspect a configuration issue.
  
  
  
  Data Validation:
  
  Ensure that the policyholder data is valid and exists in the system. If the policyholder has been deleted or is inactive, you may need to reactivate or create a new policyholder record.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific instructions related to your version of SAP and the Claims Management module.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Permissions: Ensure that the user has the necessary permissions to assign policyholders to claims.
  Training and Support: If users frequently encounter this error, consider providing additional training on the claims process and data entry requirements.
  
  If the problem continues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.