How To Fix ICL_CF181 - Payments of a zero amount are not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 181

• Message text: Payments of a zero amount are not permitted

What causes this issue?

The compensation calculation has revealed that the amount to be paid is
zero. Payments with a zero amount are not permitted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

You must flag the existing <DS:DE.ICL_SCLITEM>claim items</> with a
<DS:DE.ICL_REJREASON>rejection reason</>. If you want to pay, even
though nothing should be paid on the basis of the limits and
deductibles, create a <DS:DE.ICL_PAYMENT>payment</> directly, without
using the compensation calculation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF181 - Payments of a zero amount are not permitted ?

  The SAP error message ICL_CF181, which states "Payments of a zero amount are not permitted," typically occurs in the context of processing payments in the SAP system, particularly in the Insurance and Financial Services modules. This error indicates that the system is trying to process a payment transaction that has a zero amount, which is not allowed.
  Cause:
  
  Zero Amount Payment: The most straightforward cause is that the payment being processed has a value of zero. This can happen due to incorrect data entry, calculations, or system configurations.
  Incorrect Configuration: There may be settings in the payment processing configuration that do not allow for zero payments.
  Data Issues: There could be issues with the underlying data, such as missing or incorrect information that leads to a zero payment amount.
  Business Rules: The business rules defined in the system may explicitly prohibit zero payments for certain transactions.
  
  Solution:
  
  Check Payment Amount: Verify the payment amount being processed. Ensure that it is not zero. If it is, determine why it is zero and correct the underlying issue.
  Review Transaction Data: Look at the transaction data that is being used to generate the payment. Ensure that all necessary fields are filled out correctly and that calculations are accurate.
  Configuration Settings: Review the configuration settings in the SAP system related to payment processing. Ensure that there are no restrictions that would prevent processing of valid payments.
  Business Logic Review: If applicable, review the business rules that govern payment processing to ensure that they align with the intended functionality.
  Consult Documentation: Check SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  Debugging: If the issue persists, consider debugging the payment process to identify where the zero amount is being generated.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing, such as F110 (Automatic Payment Transactions) or F-53 (Post Outgoing Payments), to better understand where the error may be occurring.
  User Roles and Authorizations: Ensure that the user processing the payment has the necessary roles and authorizations to perform the transaction.
  Testing: If changes are made to configurations or data, conduct thorough testing to ensure that the issue is resolved and that no new issues are introduced.
  
  By following these steps, you should be able to identify the cause of the ICL_CF181 error and implement a solution to resolve it.