How To Fix ICL_CF079 - Approval stamp is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 079

• Message text: Approval stamp is inconsistent

What causes this issue?

You tried to create an inconsistent approval entry.

System Response

The system cancels the transaction.

How to fix this error?

Perform one of the following activities:
Create a consistent approval entry in which all fields are filled.
Leave all fields blank.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF079 - Approval stamp is inconsistent ?

  The SAP error message ICL_CF079, which states "Approval stamp is inconsistent," typically occurs in the context of the SAP Claims Management module. This error indicates that there is an inconsistency in the approval process for a claim, often related to the approval stamps or signatures that are used to validate the claim's status.
  Causes:
  
  Data Inconsistency: The approval stamp may not match the expected values in the database, possibly due to manual changes or data corruption.
  Workflow Issues: There may be issues with the workflow configuration that affect how approvals are processed and recorded.
  Authorization Problems: The user attempting to approve the claim may not have the necessary authorizations, leading to inconsistencies in the approval stamp.
  System Errors: Bugs or glitches in the SAP system can sometimes lead to unexpected behavior, including this error message.
  
  Solutions:
  
  Check Approval Workflow: Review the workflow settings and ensure that they are correctly configured. Make sure that all necessary steps in the approval process are being followed.
  Validate Data: Check the database entries related to the claim and the approval stamps. Look for any discrepancies or missing information that could lead to this error.
  User Authorizations: Ensure that the user has the appropriate authorizations to approve claims. You may need to adjust roles or permissions in the user profile.
  Reprocess the Claim: If the claim is stuck due to this error, you may need to reprocess it or reset the approval status to allow for a new approval attempt.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error. There may be known issues and fixes available.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed troubleshooting based on your specific system configuration.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for Claims Management and Workflow Management for more insights into approval processes and error handling.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the root cause of the ICL_CF079 error and implement a suitable solution.