How To Fix ICL_CF064 - Error in payment receipt from Collections/Disbursements system

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 064

• Message text: Error in payment receipt from Collections/Disbursements system

What causes this issue?

The Collections/Disbursements system tried to report an incoming
payment to the Claims Management system. An error occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Pay back the deductible manually.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF064 - Error in payment receipt from Collections/Disbursements system ?

  The SAP error message ICL_CF064, which indicates "Error in payment receipt from Collections/Disbursements system," typically arises in the context of the SAP Collections and Disbursements (C&D) module. This error can occur due to various reasons related to configuration, data inconsistencies, or issues with the integration between the C&D system and other financial systems.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the Collections and Disbursements module can lead to errors in processing payment receipts.
  Data Inconsistencies: Missing or incorrect data in the payment receipt or related documents can trigger this error.
  Integration Problems: Issues with the integration between the C&D system and other financial systems (like FI or CO) can cause discrepancies.
  Authorization Issues: Lack of proper authorizations for the user trying to process the payment receipt can also lead to this error.
  Technical Errors: Bugs or issues in the underlying code or system updates can sometimes cause unexpected errors.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the C&D module to ensure they are set up correctly. This includes checking payment methods, account assignments, and other relevant settings.
  Validate Data: Ensure that all necessary data for the payment receipt is complete and accurate. This includes checking for missing fields or incorrect values.
  Integration Checks: Verify the integration settings between the C&D system and other financial modules. Ensure that all necessary interfaces are functioning correctly.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to process payment receipts.
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Consult Documentation: Refer to SAP documentation or notes related to the ICL_CF064 error for any specific guidance or patches that may be available.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it appears to be a technical issue or bug.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), and others that may help in troubleshooting.
  SAP Notes: Search for SAP Notes related to ICL_CF064 in the SAP Support Portal for any known issues or fixes.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the ICL_CF064 error in your SAP system.