How To Fix ICL_CF060 - Payment rejected &

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CF - Insurance Solution Claims Settlement/Payment Financial Part

• Message number: 060

• Message text: Payment rejected &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CF060 - Payment rejected & ?

  The SAP error message ICL_CF060, which indicates "Payment rejected," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error can arise due to various reasons related to payment processing, such as issues with payment methods, customer data, or configuration settings.
  Causes of ICL_CF060 Payment Rejected
  
  Invalid Payment Method: The payment method used may not be valid or supported for the transaction.
  Insufficient Funds: The customer may not have sufficient funds in their account to cover the payment.
  Customer Data Issues: There may be issues with the customer’s data, such as incorrect account information or status.
  Configuration Issues: Incorrect configuration in the payment processing settings or rules can lead to payment rejection.
  Payment Gateway Issues: If the payment is processed through a third-party gateway, issues with the gateway can also cause rejections.
  Transaction Limits: The transaction may exceed predefined limits set for payments.
  
  Solutions to ICL_CF060 Payment Rejected
  
  Verify Payment Method: Check if the payment method used is valid and properly configured in the system.
  Check Customer Account: Ensure that the customer has sufficient funds and that their account is in good standing.
  Review Customer Data: Validate the customer’s data for accuracy, including account numbers, billing addresses, and payment details.
  Configuration Review: Review the configuration settings related to payment processing in SAP to ensure they are set up correctly.
  Contact Payment Gateway: If applicable, contact the payment gateway provider to check for any issues on their end.
  Adjust Transaction Limits: If necessary, adjust the transaction limits in the system to allow for the payment to be processed.
  
  Related Information
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ICL_CF060 error.
  Transaction Logs: Review transaction logs for more detailed error messages that can provide insights into the cause of the rejection.
  User Documentation: Refer to SAP user documentation for guidelines on payment processing and troubleshooting payment issues.
  Support: If the issue persists, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to identify the cause of the ICL_CF060 error and implement the appropriate solution.