How To Fix ICL_CCALC031 - Subclaim &1 payment &2 item &3: Different benefit type from claim item &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_CCALC -

• Message number: 031

• Message text: Subclaim &1 payment &2 item &3: Different benefit type from claim item &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_CCALC031 - Subclaim &1 payment &2 item &3: Different benefit type from claim item &4 ?

  The SAP error message ICL_CCALC031 indicates that there is a discrepancy in the benefit type between a subclaim payment item and the corresponding claim item. This typically occurs in the context of the SAP Claims Management module, where subclaims are processed based on the main claim.
  Cause:
  The error arises when:
  
  The benefit type associated with the subclaim payment item does not match the benefit type of the original claim item. 
  This can happen due to incorrect configuration, data entry errors, or changes in the benefit type that were not reflected in the subclaim.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Verify Benefit Types:
  
  Check the benefit type of the claim item (item &4) and the subclaim payment item (item &3).
  Ensure that they are supposed to match according to your business rules.
  
  
  
  Adjust Subclaim Payment:
  
  If the benefit type of the subclaim payment item is incorrect, you may need to adjust it to match the claim item’s benefit type.
  This can typically be done in the transaction where the subclaim payment is processed.
  
  
  
  Review Configuration:
  
  If this error occurs frequently, review the configuration settings in the SAP system related to claims and subclaims.
  Ensure that the rules governing benefit types are correctly set up.
  
  
  
  Data Entry Check:
  
  Ensure that data entry personnel are aware of the importance of matching benefit types when creating subclaims and payments.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for handling claims and subclaims to ensure compliance with established processes.
  
  
  
  Testing:
  
  After making adjustments, test the process with a few claims to ensure that the error does not recur.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL01 (Create Claim), ICL02 (Change Claim), and ICL03 (Display Claim) to manage claims effectively.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address known issues.
  User Roles: Ensure that users involved in claims processing have the appropriate roles and authorizations to make necessary changes.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to prevent it from occurring in the future.