How To Fix ICL_BS028 - Deletion only possible at associated claim header or subclaim level

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_BS - FS-CM: Benefit Split

• Message number: 028

• Message text: Deletion only possible at associated claim header or subclaim level

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_BS028 - Deletion only possible at associated claim header or subclaim level ?

  The SAP error message ICL_BS028, which states "Deletion only possible at associated claim header or subclaim level," typically occurs in the context of the SAP Claims Management module. This error indicates that you are trying to delete a line item or a specific entry that is not allowed at the current level of the claim. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Hierarchy Level: The error arises when you attempt to delete a line item that is not at the correct level of the claim hierarchy. In SAP Claims Management, claims can have a header level and subclaim levels, and certain actions (like deletion) can only be performed at specific levels.
  Data Integrity: SAP enforces data integrity rules to ensure that the relationships between claims, subclaims, and their associated line items are maintained. Deleting an item at the wrong level could lead to inconsistencies in the data.
  
  Solution:
  
  Identify the Correct Level: Check the structure of the claim you are working with. Ensure that you are at the claim header or subclaim level when attempting to delete the item. You may need to navigate to the appropriate level in the claim hierarchy.
  Use the Correct Transaction: If you are using a transaction code to delete the item, ensure that you are using the correct transaction for the level you are working on. For example, if you are trying to delete a line item, make sure you are in the context of the subclaim or claim header.
  Review Claim Structure: If you are unsure about the claim structure, review the claim details to understand how the items are organized. You can use transaction codes like ICL01 (Create Claim) or ICL02 (Change Claim) to view the claim hierarchy.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing claims and subclaims. This can provide insights into the correct procedures for deletion.
  Seek Help from SAP Support: If you continue to face issues, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any updates or specific fixes related to the ICL_BS028 error. SAP Notes often contain valuable information about known issues and their resolutions.
  Training and Documentation: Ensure that users involved in claims management are trained on the correct processes and understand the claim hierarchy in SAP.
  System Configuration: Sometimes, system configuration settings can affect how claims are managed. Ensure that your SAP system is configured correctly for claims processing.
  
  By following these steps, you should be able to resolve the ICL_BS028 error and successfully manage your claims in SAP.