How To Fix ICL_BEN_CALC_UI005 - Benefit values cannot be determined

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_BEN_CALC_UI - Message Class for Package ICLL_BEN_CALC_UI

• Message number: 005

• Message text: Benefit values cannot be determined

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

Check whether the contract data from Policy Management was transferred
via benefit interface FS-CM-LB.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_BEN_CALC_UI005 - Benefit values cannot be determined ?

  The SAP error message ICL_BEN_CALC_UI005: Benefit values cannot be determined typically occurs in the context of the SAP Benefits Management module, particularly when the system is unable to calculate or retrieve the benefit values for a specific employee or scenario. This can happen for various reasons, and understanding the cause is crucial for resolving the issue.
  Possible Causes:
  
  
  Missing Configuration: The benefit plan or the associated configuration may not be set up correctly in the system. This includes missing or incorrect entries in the benefit plan settings, eligibility rules, or calculation rules.
  
  
  Data Inconsistencies: There may be inconsistencies or missing data in the employee's master data or in the benefit plan data. For example, if the employee is not eligible for a specific benefit, the system may not be able to calculate the values.
  
  
  Incorrect Benefit Type: The benefit type being referenced may not be valid or may not have been defined properly in the system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access the benefit data or perform the calculations.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server, that prevent the system from retrieving the necessary data.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for the benefit plan in the SAP system. Ensure that all necessary parameters, eligibility criteria, and calculation rules are correctly defined.
  
  
  Verify Employee Data: Check the employee's master data to ensure that all relevant information is complete and accurate. This includes checking for any missing infotypes related to benefits.
  
  
  Review Benefit Type: Ensure that the benefit type being used is valid and properly configured in the system.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to access and calculate benefit values. This may involve checking user roles and permissions.
  
  
  Consult Logs: Check the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  Testing: If possible, perform a test calculation for the benefit in question using a different employee or scenario to see if the issue persists.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates that could resolve the issue.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), SPRO (SAP Reference IMG), and others related to Benefits Management.
  Documentation: Review SAP documentation and user guides related to Benefits Management for detailed configuration steps and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the root cause of the error and implement an appropriate solution.