How To Fix ICL_ACTLOG107 - Task has already been assigned to a clerk

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ACTLOG - Messages for Activity Log

• Message number: 107

• Message text: Task has already been assigned to a clerk

What causes this issue?

You have tried to shift the first assignment of a task. However, as
this task has already been assigned to a clerk, you cannot shift the
first assignment.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ACTLOG107 - Task has already been assigned to a clerk ?

  The SAP error message ICL_ACTLOG107 indicates that a task has already been assigned to a clerk, which means that the system is preventing the reassignment of the task to another clerk while it is still being processed by the original clerk. This error typically occurs in the context of claims management or similar processes where tasks are assigned to users for handling.
  Cause:
  
  Task Already Assigned: The primary cause of this error is that the task you are trying to assign or reassign is already in the hands of another clerk.
  Concurrency Issues: If multiple users are trying to access or modify the same task simultaneously, it can lead to this error.
  Workflow Configuration: There may be specific workflow rules or configurations that prevent reassignment of tasks once they are assigned.
  
  Solution:
  
  Check Task Assignment: Verify who the current clerk is for the task. You can do this by checking the task details in the system.
  Wait for Completion: If the task is actively being worked on by another clerk, you may need to wait until they complete their work before attempting to reassign it.
  Release the Task: If you have the necessary permissions, you may be able to release the task from the current clerk, allowing you to reassign it. This should be done with caution and in accordance with your organization's policies.
  Consult with the Current Clerk: If possible, communicate with the clerk currently assigned to the task to see if they can complete it or if they can release it for reassignment.
  Review Workflow Settings: If this issue occurs frequently, it may be worth reviewing the workflow settings and configurations to ensure they align with your business processes.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  User Permissions: Ensure that you have the appropriate permissions to reassign tasks within the system.
  Training and Documentation: Review any training materials or documentation related to task management in your SAP environment to understand the proper procedures for task assignment and reassignment.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.