How To Fix ICL_ACTLOG034 - You cannot forward; user &1 is not an online user

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ACTLOG - Messages for Activity Log

• Message number: 034

• Message text: You cannot forward; user &1 is not an online user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ACTLOG034 - You cannot forward; user &1 is not an online user ?

  The SAP error message ICL_ACTLOG034 indicates that a user cannot be forwarded because they are not currently logged in as an online user. This typically occurs in the context of SAP applications that require user sessions to be active for certain actions, such as forwarding tasks or notifications.
  Cause:
  
  User Status: The user you are trying to forward a task or notification to is not logged into the SAP system at the moment.
  Session Timeout: The user may have been logged in previously but has timed out due to inactivity.
  User Configuration: The user may not be configured correctly in the system to receive online notifications or tasks.
  
  Solution:
  
  Check User Status: Verify if the user is currently logged into the SAP system. You can do this by checking the user sessions in transaction SM04 (User Overview).
  User Login: If the user is not logged in, ask them to log in to the SAP system.
  Session Management: Ensure that the user is aware of session timeout settings and encourage them to stay active if they need to receive tasks.
  User Configuration: Check the user’s configuration in the system to ensure they are set up correctly to receive online notifications. This can be done in transaction SU01 (User Maintenance).
  Alternative Forwarding: If immediate forwarding is necessary and the user cannot log in, consider alternative methods of communication or task assignment until they are available.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SM04 (User Overview), and SUIM (User Information System) for checking user details and statuses.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the actions required in the system.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates regarding this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or support for further investigation.