How To Fix ICL_ACTLOG027 - You have not adhered to the chronological sequence of processing steps

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ACTLOG - Messages for Activity Log

• Message number: 027

• Message text: You have not adhered to the chronological sequence of processing steps

What causes this issue?

You tried to create a task. This is not possible because you did not
observe the time sequence of deadlines for the different processing
steps.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you do not want to set deadlines for a task yourself, you must ensure
that you observe the chronological sequence:
First submission of task in the workplace
Latest start
Latest end of processing

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ACTLOG027 - You have not adhered to the chronological sequence of processing steps ?

  The SAP error message ICL_ACTLOG027 indicates that there is a violation of the chronological sequence of processing steps in the context of the Insurance Claims Management (ICM) module. This error typically arises when the system detects that certain actions or steps in the claims processing workflow have not been executed in the correct order.
  Cause:
  The error can occur due to several reasons, including:
  
  
  Incorrect Workflow Execution: The user may have attempted to perform an action that is not allowed at the current stage of the claim processing. For example, trying to finalize a claim before all necessary preliminary steps have been completed.
  
  
  Missing Steps: Certain prerequisite steps may have been skipped, leading to an inconsistency in the processing sequence.
  
  
  System Configuration Issues: There may be configuration settings in the SAP system that enforce specific processing sequences, and these may not be correctly set up.
  
  
  User Error: Users may not be following the defined process flow as intended, leading to attempts to execute steps out of order.
  
  
  Solution:
  To resolve the error, consider the following steps:
  
  
  Review the Processing Steps: Check the specific processing steps that have been completed and identify which step is out of order. Ensure that all prerequisite steps have been completed before attempting the next action.
  
  
  Follow the Correct Sequence: Make sure to adhere to the defined workflow for processing claims. Refer to the documentation or guidelines provided for the specific claims process you are working on.
  
  
  Consult with a Supervisor or SAP Consultant: If you are unsure about the correct sequence of steps, consult with a supervisor or an SAP consultant who can provide guidance on the proper workflow.
  
  
  Check System Configuration: If you suspect that the error may be due to system configuration, work with your SAP Basis or configuration team to review the settings related to the claims processing workflow.
  
  
  Error Logs and Documentation: Review any error logs or documentation related to the claim processing to identify any additional context or information that may help in resolving the issue.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any known issues or updates related to this error message. SAP's support portal may have specific notes addressing this error.
  Training and User Guides: Ensure that users are trained on the correct processes and workflows for handling claims in the ICM module.
  Process Mapping: Consider creating or reviewing process maps that outline the correct sequence of steps for claims processing to help users understand the workflow better.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.