How To Fix ICL_ACTLOG004 - Navigation target to task &1 is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL_ACTLOG - Messages for Activity Log

• Message number: 004

• Message text: Navigation target to task &1 is missing

What causes this issue?

You tried to perform task &v1& but this is not possible because no
navigation target has been defined in customizing for task &v1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Enter a correct navigation target for task &v1& in IMG activity
<zk>Define Tasks and Log Entries</>.
INCLUDE ICL_MESSAGE_CUST OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL_ACTLOG004 - Navigation target to task &1 is missing ?

  The SAP error message ICL_ACTLOG004 indicates that there is a missing navigation target for a specific task in the system. This error typically occurs in the context of the SAP Claims Management module, where the system is unable to find the appropriate navigation target for a task that is being processed.
  Cause:
  The error can be caused by several factors, including:
  
  
  Configuration Issues: The navigation target may not be properly configured in the system. This could be due to missing entries in the customizing settings or incorrect settings in the task management configuration.
  
  
  Missing Authorization: The user may not have the necessary authorizations to access the navigation target, leading to the system being unable to find it.
  
  
  System Updates or Changes: Recent updates or changes to the system may have affected the navigation paths or task definitions, resulting in missing links.
  
  
  Data Inconsistencies: There may be inconsistencies in the data related to the task or navigation target, such as missing or incorrect entries in the database.
  
  
  Solution:
  To resolve the ICL_ACTLOG004 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the Claims Management module, specifically the task management settings. Ensure that all necessary navigation targets are defined correctly.
  Use transaction codes like SPRO to access the configuration settings and verify the relevant entries.
  
  
  
  Verify Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access the navigation target. You can use transaction SU53 to analyze authorization issues.
  
  
  
  Review Recent Changes:
  
  If the error started occurring after a recent update or change, review the changes made to the system. You may need to revert or adjust the changes if they are causing the issue.
  
  
  
  Check for Data Inconsistencies:
  
  Run consistency checks on the relevant data to identify any inconsistencies. You may need to use specific reports or tools within SAP to perform these checks.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ICL1, ICL2, and ICL3 for managing claims and tasks.
  Documentation: Review SAP documentation related to Claims Management and task management for additional insights and best practices.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the ICL_ACTLOG004 error in your SAP system.