How To Fix ICL2310 - Work in process: URL not yet returned by document vendor

SAP Error Message - Details

• Message type: E = Error

• Message class: ICL2 - FS-CM: Claims Management

• Message number: 310

• Message text: Work in process: URL not yet returned by document vendor

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ICL2310 - Work in process: URL not yet returned by document vendor ?

  The SAP error message ICL2310, which states "Work in process: URL not yet returned by document vendor," typically occurs in the context of the SAP Insurance solution, particularly when dealing with the processing of work in progress (WIP) documents. This error indicates that the system is expecting a URL (Uniform Resource Locator) to be returned by the document vendor, but it has not yet received it.
  Cause:
  
  Document Vendor Configuration: The document vendor may not be properly configured or may not be functioning as expected. This could be due to missing settings or incorrect parameters in the configuration.
  Network Issues: There may be network connectivity issues preventing the document vendor from communicating with the SAP system.
  Processing Delays: The document vendor may be experiencing delays in processing requests, leading to a timeout or failure to return the expected URL.
  System Errors: There could be underlying system errors or bugs in the SAP application or the document vendor's application.
  
  Solution:
  
  Check Configuration: Verify the configuration settings for the document vendor in the SAP system. Ensure that all necessary parameters are correctly set up.
  Network Connectivity: Check the network connection between the SAP system and the document vendor. Ensure that there are no firewalls or other network issues blocking communication.
  Monitor Document Vendor: If possible, monitor the document vendor's performance and logs to identify any issues or delays in processing requests.
  Retry the Process: Sometimes, simply retrying the process after a short period can resolve temporary issues.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or patches.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs (transaction SLG1) for any related error messages that could provide more context about the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the ICL2310 error in your SAP system.